East Cliff Family Health Center 1510 Capitola Road, Santa Cruz, CA 95062

"Appointment are difficult to get. Weeks and longer out. Had to drive to location to schedule as phone system is overloaded. When I got my appt for my foot, the doctor was was a phychiatrist? The exam room floors were filthy, no basic supplies in bathroom on a Monday. I will be switching my PCP back to Drs. On Duty. Much better providers."

"I really hate to complain. Never had I had my drs office tell me until today that they don't have time to call pharmacies to find out one who has medications in stock. I've called 4 Pharmacies to ask if it was in stock with the response of "we can only release that info to your dr". I'm at a loss. So if the care team won't call I guess we go with out meds? Makes no sense to me. Don't arrive one minute late and don't ask for help getting Meds filled. Very frustrating. We're left with no options"

"When I think it can’t get any worse it does. I’ve been coming here for over 10 years (old location and new) and I’ve had way to many complications, scares due to the negligence of staff when I was pregnant, waiting on hold for hours at a time never receiving a callback, providers constantly canceling or just being changed out of nowhere, and now they have my prescription down with no refills instead of automatic when it’s for being pre diabetic as well as dangerous to stop taking suddenly. Will be looking for new providers as of now."

"Find another provider if you can, because there are other options. I was used to long wait times, all the time, for calls or appointments. I finally had to find a new provider after waiting over an hour at an appointment for a check-up and never getting to see a doctor. (I just ended up having to leave because I needed to go to work afterwards.) Maybe set aside a lot of time if you want to make sure you’ll talk to someone on the phone, and don’t plan on needing to do anything else on the day of your appointments, because it could take much longer than you might expect. Also, the quality of care is really bad. You can find better care and get referrals to better providers somewhere else, like I did. I saw a chiropractor here, too, and only got one appointment every few months at most, with no x-rays, additional support, or other options. For context, insurance covers 2 visits to a chiropractor per month, and the more often you see one, the better. I have chronic pain from scoliosis which has continued to significantly worsen, and I just wish I’d found other providers sooner. I was a patient here for years before finally making that change for myself. It makes me disappointed that other people might be in the position that I was in, feeling stuck thinking you have to deal with this because maybe you don’t know better yet or don’t know there’s other options. It seems this place is simply overloaded with patients and so the staff is overworked, resulting in poor service and poor quality of care."