Sutter Medical Plaza Vacaville 770 Mason Street, Vacaville, CA 95688

"Bad service in Quest Diagnostic. If you don't have appointment you wait more than three hours omg bad, bad"

"I have been using the location since summer 2015 mostly to my satisfaction. The two minor complaints I have is (1)the fact that they cannot seem to hold young female pediatric doctors very long before they leave for a competing health system (maybe better pay elsewhere?) and (2)as a Blue Shield member, Sutter Health does not check for you if something is covered by Blue Shield in advance, they leave that up to the Blue Shield member exclusively to research and bill you aggressively. If you get the insurance medical billing codes and take the time to understand the Blue Shield benefits before getting on-site medical care, you may get the service and billing you expect. Unfortunately you really have to watch what you say with the doctor or authorized medical staff, anything mildly outside of whatever subjects they cover in the agreement, they will bill you for. For myself personally I've had generally good experiences on actual medical care all that time up through this review on all topics from blood pressure, to recommended preventative maintenance and Dr. Bondoc who works there seems very accurate and timely who is my current doctor. The customer service seems also good and most of the staff is helpful if you are nice to them. NOTE, I am a former Kaiser Permanente multi-year customer who had some imperfect experiences and I have been more satisfied with Sutter/Blue Shield PPO system over the years versus Kaiser-Permanente as an HMO."

"Number one, just Google Sutter Health, and you’ll see that they’ve been ordered to pay $90M to settle Medicaire fraud lawsuit/allegation, and in 2019 settled for $575M for a separate lawsuit/allegation - I’ll let you read the reasons behind that one. All of that aside, the care I have received here is nothing short of illogical. Even reaching out to the “patient advocate” or whatever the official title is, was a joke. I was basically told to stop talking because the person I was talking with, “was the only one taking calls”. It had been about 8 mins or so of conversation and as we all know, medical issues and complaints can be very complex. I wish I could have my insurance company take Sutter off of their vendor list and the individual doctors could practice independently. I rarely encounter the level of incompetence that I have encountered when dealing with Sutter from top bottom."

"If negative stars were possible I would give them. Complete and total incompetence all the way stood for something as basic as birth control, I don't want to see how they could screw up something more serious. So be looking for a new Healthcare provider as soon as possible."

"I BEG YOU PLEASE DO NOT EVEN CONSIDER TO BE UNDER THE CARE OF ANY OF THE DOCTORS OF THIS FACILITY. HERE ARE THE WORDS I CAN DESCRIBE ABOUT THIS FACILITY: * EXTREMELY IMPERSONAL YOU WILL NEVER FIND ANYONE THAT YOU GET IN CONTACT WITH SHOWING ANY KIND OF INTEREST IN HELPING YOU SURE THEY ARE LIVE REP WHO ANSWER YOUR CALL AND CAN'T WAIT TO GET RID OF YOU AGAIN, BY KEEP ASKING "IS THERE ANYTHING ELSE I CAN HELP YOU WITH" YES YOU GOT THE APP- BUT MESSAGES WILL NOT BE RETURNED MAYBE AFTER A WEEK OR MORE. ITS SUCH A USELESS APP OTHER THAN YOU HAVE ALL YOUR RECORDS ON YOUR HANDS. * EXTREMELY UNPROFESSIONAL I KNOW I'M NOT THE ONLY ONE WHO HAS TO KEEP ASKING KEEP SENDING MESSAGES KEEP CALLING PHARMACY TO CHECK THE STATUS OF YOUR REFILL REQUESTS THE NUMBER PROVIDED IS NOT FOR YOU TO BE ABLE TO REACH THE DOCTORS OFFICE- ITS JUST ANSWERING SERVICE WHO'S ONLY JOB IS TO ONLY SEND MESSAGES TO STAFF SO MESSAGES ON THE APP OR THROUGH WEBSITE - EVEN WHEN YOU MENTIONED "HIGH PRIORITY" WOULD BE TREATED THE SAME WAY. YOU WILL HAVE TO DO A LOT OF EFFORTS- KEEP CALLING - KEEP PUSHING- * EXTREMELY NEGLIGENT FOR YOUR CARE OR RX MEDS WHEN ALL OF THOSE EFFORTS HAS BEEN DONE AND NO ACTION HAS BEEN TAKEN BY SUTTER OR DOC OR ANYONE- THEN YOU ARE BEING NEGLECTED. YOUR RX IS BEING NEGLECTED. YOUR CARE IS BEING NEGLECTED. I have all the proof. Contact me if you have any doubt about this review. If you have come to this point - I'm glad that you actually did read my review- which only purpose is to help anyone who needs help or doctor. IF YOU'RE MILITARY FAM JUST STATIONED AT TRAVIS- GO FIND OTHER FACILITY. I AM DEAD SERIOUS. YOU'VE BEEN THROUGH A LOT. YOU DO NOT NEED ADDITIONAL STRESS FROM SUTTER."