Kids Care Dental & Orthodontics - Vacaville

"Extremely frustrated with KidsCare Vacaville! Switching health care insurance is a nightmare. I have placed 4 or 5 calls over the last 3.5 months, given my new insurance 3 different times and im still getting text messages and emails stating that there is an outstanding balance. The only number that I can reach anyone is the billing/receiving dept. They are very nice and empathetic with my situation. All they can do is update my file (which no one looks at) and the "front desk" would have to A. enter my new insurance information and B. resubmit my dental claim. I have tried multiple times to call the front desk or the main number and can never get through. I have tried at all hours of the working day. Update: I received an email this morning saying that my new insurance has been updated and the claim has been resubmitted. Fingers crossed!"

"The way that they outsource for their appointments and their customer service is absolutely ridiculous. I don’t know how many times I’ve been charged out of the blue for services that I’ve never incurred and then I had to call them to fix the issue on the phone for about two hours. This is consistently dropping the ball. If you are going to be a new patient there I would think twice and go somewhere else. They are super outsourced terrible place I regret it."

"We have loved our visits there. Very kind and gentle and take great care of the kids. HOWEVER, take care of anything you need in person. Calling and emailing is extraordinarily frustrating and unhelpful. We moved out of state and need copies of our records. I have spent two days calling, about 2 hours on hold total, hung up on multiple times, and finally I have been promised records twice and not received them. Sent an email as well with no response."

"**update: while I did not have the best experience with the corporation portion, the staff at the Vacaville office went above and beyond to ensure my situation was fixed. I still love Dr wright as do my kids. The staff is really great if you just deal with them instead of the corporation and call center. While I love the dentist and the hygienist we see there the billing department and the call center is atrocious. They are trying to bill me for services up to 3 years ago. I called just to be told their billing department they have you call cannot answer any questions (such as basic questions like a list of the date of services that are being billed for) and they have to send it for an audit. This audit apparently takes 7-10 business days and who knows if they will actually call you back. Avoid it if you don’t want surprise bills later on. Wish I could take the dentist from this location and put her somewhere else so my kids could continue to see her."

"Good service when we can get in but the front desk and scheduling has been poor. Someone took it upon themselves to schedule an appointment for one of the kids without talking to us. Then we tried to call in to sort it out. Constantly on hold. If you like listening to their marketing hold music... five stars. If you want to get anything done.. zero."