Stanford Robert A. Chase Hand & Upper Limb Center

"I love Dr. Sen. He's very cautious doctor not wanting to do surgery if it doesn't warrant it. Therapy first. Surgery is not a guarantee. Great facility. Friendly staff."

"I am a returning patient and the last time I went, I had a very positive experience. Today I called, explained why I was calling, was told I was actually a new patient and needed to see a different Dr and group, got transferred to a woman who was not accommodating or helpful at all. She had me re explain everything and then said I was going to see the original Dr and group so I had to spend the time telling two different people the background to only end up trying to get in with the same dr as originally. After I told her I was in a lot of pain and explained the pain, she asked for my insurance and then told me they could not see me until June 21st. How does that do anyone any good? 2 month’s later? She told me to go to Urgent Care if pain was that bad or a primary care Dr and even when I asked two different times if someone else could see me at the specialist, she said no one available. Maybe this was after she ran my insurance, but I have PPO so can go anywhere so hard to imagine why so long. Anyhow, very frustrating experience and now having to start with Primary who will likely refer me back there anyhow. UGH..."