Alameda Family Physicians

"They refused to see me because "I didn't arrived 10 minutes early". The receptionist who refused to give her name, treated me like I am not a human being. She said she can only reschedule me but it took her 20 minutes to do that while I keep telling her I have hard time standing up. Finally her supervisor "Vanessa Benavides", came & refused to give us the receptionist's name. I felt a hint of racism from this place. I never been treated like this in my life. They called me in the afternoon & gave me all the excuses to protect the receptionist. They still refused to give us her name which is very suspicious. I am sure she is a repeated offender who they want to protect. It is sad patients have to deal with life altering illness & treated by so called healthcare professionals like garbage because they can't stand up or miss 10 minutes due to illness. Patients deserve all the consideration & benefit of the doubt more than anyone. My warning to anyone who goes to Alameda Family Physicians."

"Very kind, attentive, and thorough - front desk, PAs, nurses, and doctors. If you want a physician that listens and takes you seriously, I highly recommend Grace Mitchell."

"The PCP was lovely, even though they are no longer at the practice, but I've had rather bad experiences with the people working at reception. On multiple occasions, they've spoken to and treated us as though we were stupid time-wasters at least in part apparently because they expected us to know about the convoluted minutiae about how their particular practice works. Perhaps more of an indictment of the healthcare system here more generally. But we've also been given inaccurate information by the receptionists. We've not had a great experience here and will likely change practices in the near future."

"I can’t give them low enough stars. My husband had salmonella poisoning. Sick for days. We went in they did a test and said it would be 3 days before the test came back. Gave him nothing. When it came back it was positive and the only alert was through their app. No call. I had to take him that evening to the ER for IVs and overnight he was so sick. A second time we went. For a different thing, equally as ineffective. I’ve can’t encourage anyone enough to find a different provider."

"Very pleased with Dr. Inwah Chan today. Has always been a friendly, Courteous, knowledgeable, Professional as far as I know. Listens to and understands patient concerns, calmly recommends a wise path forward. We are each responsible for the day to day choices we make that effect our health. Having a Quality Primary Care Physician like Doctor Chan to turn to when You need to connect with the Bay Area Medical Community is Golden! : )"