Petco

"Jayne did it again! She is by far, the best groomer I’ve ever been to. She is the sweetest girl and does the most fabulous job grooming my Maltese Baxter. He loves her, she is so kind and gentle with him. He looks amazing, just what I asked for! Thank you Jayne, I’m so glad you are back :)"

"I ordered what I needed and it was on a super sale, which was helpful because I needed it to walk my foster dog and my dog together. Fostering sometimes means shelling out money for the foster dog because the foster organization is consistently met with high vet bills and doesn't have much money for other things. Also, when I arrived, I had both dogs with me so I thought it would be better to ask if Petco could walk it out to me instead of me going in and leaving them in the truck or bringing them into the store together (one is 90 lbs and reactive and the other is 55 lbs). I have not done much curbside pickup. So I was happy when someone answered the phone right away and was able to send someone out right away."

"Extremely poor experience with grooming today. Ashley was our technician, I’m not sure if she’s new or what but seemed HIGHLY inexperienced and probably should not be handling large dogs. From the start was very timid and had a lot of trouble just putting a slip lead on our Rottweiler. We have used petco grooming 7 times without issue and today was absolutely horrible. Charged for “VIP service” without being told on the phone or at pick up about it (guess she couldn’t get the dog in a kennel, even though I told her the command) and then received an extremely rude response when questioning the charge. Furthermore, service was not even completed and the rude comments and attitude just continued when I asked about why her nails hadn’t been fully clipped. The whole thing was just ridiculous. We have never had an issue, not even a negative note in our dogs record about behavior or difficulty with handling so it was clearly from the inexperience of this tech. To top it off, she also had about the worst customer service I’ve ever witnessed. At least the manager was polite and helpful but we absolutely will never use this petco again."

"I like it here. I especially like the rewards program. It's $20 a month but they give you $15 back in store rewards, so it ends up being $5 a month. It also covers the base charge for a vet visit. There's some other perks as well. I can find great products here for my animals and I'm pretty much exclusively shopping here now."

"Most uncourteous grooming staff I've ever encountered. It's like they don't want to be there at all. The scheduling is only in store and cannot be same day, which is even more tedious requiring an extra trip. Pretty much anywhere else is better than this place. After 6 months of trying to work it out we're not going back."