Banfield Pet Hospital

"Almost impossible to get an appointment here because no one ever answers the phone nor do they call back when you leave a message. By comparison Banfield in Fullerton was excellent in answering calls and/or returning them. I've called and complained to the area manager and I was promised a call from the location manager (call from Taylor I believe is the person) but that never happened. I've been paying for a wellness plan but what good does it do me if I can't make an appointment. When I try to do it online I get the message "Please check back for openings or call your location directly." I've only been able to take my pet to this location 1 time in the 9 months I moved to the area. And that time I called the desk phone while I was in PetSmart only to see them ignore the phone ringing. I get it if they are busy but at least call back."

"You can drop off your pet at 0700 with an appointment. Appointments a pretty easy to get within a couple of days. My other Vet has appointments month out."

"They trick you into getting their service plans. Without permission they started collecting samples, so when I came in, I am forced to get the plan. Eventhough they never told me on the phone that they would be collecting fecal samples. I came in to just get the annual vaccines and I left with a $400+ bill unless I signed up for the plan. Next year, I will not be coming back when this plan is over. And if you're wondering all tests came out negative of course."

"Everyone at this location was nice. It was our first visit with our newly adopted cat. They took the time and explained the importance of his first check up. They have currently disabled online booking for appointments but if you call in you can schedule one if an opening is available."

"Months ago my baby girl had a pyometra--- infection of the uterus. They did an emergency surgery and the staff had been very supportive. After when she was cleared and I kept going to appointments to have her checked. one of the staff (and I wish I had gotten her name) said that when they saw it was Roxy in trouble, they had to save her. My heart swelled with joy with those words. We've been coming to them for five years now and I am so glad we chose this place. The people here really care about you and your pets."