Petco

"First off doing online pickup and having drive up option on the "ready" email should only be there if the phone works. I just went into Concord Petco for a pickup of 2 small Cat items. I went in straight to the register, showed my email confirmation. The cashier checked the cabinet, it wasn't there. She said can someone come unlock some cabinet on a walkie. After about 5min she said I can't be the only 1 working and requested again! So I said, I saw in my email confirmation you have "curbside" but there no stall or parking for it sooooooo? Her response was our phone never works so it's best come in! WHYYYYYYY is it in the email then?!? Come on people make it make sense!! So finally some guy came up, asked my name again as if she didn't provide it. He checked the cabinet looking all over then came bk to me asking my name AGAIN! I said hey if this is too much I'll leave and come back another day! The cashier looked irritated as well as myself. He then checked the same cabinet AGAIN and said oh here it is. I think he left his brain in the back doing whatever took so long to come do his job. First & Last visit!"

"I enjoy shopping at the Concord Petco. The store is well stocked and their merchandise is reasonably priced. Additionally, I appreciate the availability of parking at this location. Based on my experience at this store, I will definitely shop at Petco again."

"I would like to complement your crew in your Concord branch... Namely... Holland, Christa and Randy... They were all super helpful! They did not hesitate to walk me to the area I needed to go or answer my questions. They were very knowledgeable and were patient. Kudos to such a wonderful group...:)"

"Be careful of the fish you buy here. They usually have ick, and unless you medicate and quarantine your fish, you shouldn't just place them in your tank. Good selection of food and treats for dogs"

"When I entered the store, I was not greeted with a “hello and welcome” or even just a “welcome”. If the store was busy, I can understand and don’t mind. However, this time, there was a cashier helping just one customer. I usually would get a quick greeting of “welcome”. Nothing this time. (Just for your information). There seemed to be short of staffing. Items on the stocking cart waiting to be stocked on the shelves. When I went checkout my item, the male cashier did not greet me by saying “Hi” or anything else. He asked if I have my phone number and I entered it in the card pad. He scanned my item and I paid for my item. He gave me my receipt. Didn’t say “Thank you and have a good day” or just a “Thank you”. I said “thank you, have a good one” and heard nothing back from him. I’ve been going to this Concord store for many years. It seems like this store’s service is going down hill."