Quest Diagnostics

"Was able to do e-check in at 820am and when I came in, my name was on the screen as checked in and showing my appointment. By 824am my name was off the screen and I anticipated my name to be called soon. (A man was being a bit obnoxious blocking the door to where you go to get blood work, as if standing there would get him in sooner. He was making people uncomfortable). There is no one at the front desk (minus a star for that because it can be confusing for older folks who don't know what to do). I was finally called at 827 and outta there by 836am. Anyone who's having issues and waiting a long time must have no tmade an appointment online. The girl who helped me was friendly and quick. My blood work was painless and efficient."

"Being understaffed is understandable, but the manager/owner should work to fix that problem. Other than that, I had a good experience. I had to wait about 30-40 minutes, but we also have to do that at the ER and sometimes at our appointments, so it didn’t bother me that much. I will say, Destiny did an awesome job with drawing my blood. I’m not afraid of needles, but sometimes you can feel that little pinch when they stick you. When Destiny have me the needle, I didn’t even know. I honestly didn’t feel it at all. When she took it out, I was so shocked. I didn’t feel anything at all, except for her cold gloves. Talk about being gentle! There were only two staff members the whole time, so the wait can be long. I can also see, they have a hard time getting lunch breaks as well. Keep up the great work you two! Manager just needs yo hire someone for the front desk. It’s hard for two people to service multiple customers in the back, while others are waiting in front, wondering when will they have some sort of interaction. Thank you again Quest! Hooyah!"

"Very frustrating! I received some vials from a different Quest location the other day and that was a horrible experience. They provided no instructions on what to do with them. I spent a couple days calling various Quest locations and never received an answer or response. This morning I just winged it and collected the sample as I thought I should. I had heard from the doctor that the sample had to be submitted within 2 hours. Due to that, I loaded up my young children and went to this location at 7:58 and was the only person in the parking lot just so we would be there as soon as it opened at 8:30. We waited in the car, because 3 young children (5, 3 & 2), 2 with special needs, and it was cold. I walked in at 8:31 and multiple people had gone in and were signing in. The desk was of course unmanned and when the worker came around the corner she looked at me and said I needed to sign in and wait to be called to collect the sample. I had a total Karen moment, I am not proud of it, but I was fed up the terrible customer service. She didn’t ask anything, was clearly not willing to answer questions, it was just not ok. I left the sample on the desk and walked out as my son had therapy in 30 minutes and I could not wait any longer. While I wish I had handled it better, I’m so frustrated with Quest and the lack of other options."

"Appointment go first so Schedule an appointment otherwise you'll be waiting for hours. No receptionist. Sign in at Kiosk"

"I walked in at 3:00 and finished my check in at 3:01 on the tablet. There was no one behind the desk when I walked in or while I waited. At 3:28 an employee opened the door asking what I was doing here, she was less than helpful and was not understanding in the least bit. She told me FedEx picks up their samples at 3:00. There was no FedEx truck when I walked in or when I parked my car. Customer service and care needs to be addressed by management."