Quest Diagnostics

"Every time I go there it hurts a lot because they tell me I have “rolling veins” so I’m always pricked multiple times. I said what always happens to me and said to use the smallest needle. I was told there shouldn’t be a problem. But, exactly like I said, the vein was missed so another worker was called in to help redirect the needle that was sticking out of my arm. It was hurting and my head got so sweaty one of them offered me an ice pack. I couldn’t hold back the tears from rolling down by face. That person couldn’t do it either so he walked out. Then I was asked if I don’t want to do it anymore. Unfortunately, I have to have it done. Every 3 months. That’s why I’m there. Just wish I didn’t have to get pricked multiple times every time I go there and be in pain from them moving around the needle in my arm trying to get a vein. I didn’t say all that. Just was thinking it as I sat there quietly wiping my face. She had to start all over in a new area and she said she was going to use a different kind of needle that they only use for babies. Finally got it. Both arms are bruised and hurt. I wish they had more training with veins like mine so I can get this done with a feeling of a pinch and not the pain I had to deal with."

"My first time taking my brother their for lab. I will be not be taking him back there. They told him he has no blood. They poke him 3 times in the same arm. I don't understand how to 2 people couldn't find his veins. They should have tired the other arm or the veins in his hands. I would say they were not professional about their job."

"They state they accept walk-ins - they do not. This location will only see a walk-in visitor if there is a cancellation. That's it. No wiggle room, no hope at getting seen without an appointment. However, while you can try making an appointment, they are always fully booked up, even nearly two weeks out. They should place a large sign on the door which states "NO WALK-INS" because they do not make their policy known either over-the-phone or on their website. No transparency whatsoever. What a joke of a testing facility."

"Made an appointment through the phone and drove 15 miles only to show up and find out that I’m not scheduled. They told me make the appointment on the website next time, it’s more reliable. Took a day off work for this."

"This morning I came to quest as a walk-in. And waiting time was reasonable. The staff is approachable and will provide help for those in the waiting room that need it. Alyssa called me back and was professional, and very time efficient. This girl is fast at her job :) . She was also friendly. I would definitely recommend this quest and the staff."