Best Western University Inn Santa Clara

"My recent expeirence with Best Western University Inn Santa Clara was nothing short of a nightmare, characterized by deceitful transactions and abysmal customer service. Despite my efforts to communicate a flight cancellation and the need to cancel my reservatiok, the hotel callously charged me the full amount and callously denied processing any refund. From the outset, I made every effort to maintain clear communication with the hotel, informing them promptly of the unavoidable cancellation due to flight disruptions. However, insead of displaying empathy or understanding, they chose to exploit the situation for financial gain. This expeirnce has left me deeply dissatisfied and disllusioned with this place. Their blatant disregard for customer well-being and their willingness to engage in deceptive practices have irreparably damaged their reputation in my eyes. In conclusion, I caution fellow travellers to excercise extreme caution when considering booking with this place. Their lack of integrity and accountability make them unworthy of your trust and patronage."

"My stay there was excellent. It was in a nice location. Very nice rooms, clean and quiet. When I woke up, they had free breakfast. Real breakfast. I had sausage and omelets with a Danish. I will definitely stay there next time I'm in town. Thank you."

"Great size room, recently renovated. Very quiet and off the busy road. Clean and the best breakfast options I have ever seen at a hotel."

"You be the judge - bedbug or not a bedbug. The first image is taken from the internet, the second and third images are from my room at the motel. The front desk person (who looked at the bug in my room) and the manager (who looked at the pictures) both said that it was not a bedbug. My pest control company looked at the pictures and said that it was a bedbug. The staff was unconcerned, checked me out, and charged me for the night. I notified the City Health Department and they took my complaint. The room was subsequently occupied by another guest that night."

"The room smelled like cigarette smoke. Like someone was smoking in the room for days or weeks before us. The towels even smelt like smoke. Cleanliness was a huge issue. Sheets were stained and bathroom not fully clean."