Hyatt House Santa Clara

"Hyatt house is a great hotel! Dog friendly, good location, and clean rooms. Some rooms have nice desk chairs and you have complimentary EV charging out front. Breakfast is complimentary and was pretty good, although it changes only a bit each day. Location is walkable to a nice park, plus tons of restaurants around Rivermark plaza. Only removed one star because the service was not very consistent, especially the night shift was not the best at check-in. But overall I very much enjoyed my stay and found it quite convenient."

"Very Disappointed in this hotel. While the room itself is fine and fits the price, I paid up front for the room which should be in favor of the hotel. Unfortunately, my plans changed and I had to leave a few days early. No credit was offered nor was I given or offered any points or any attempt to do anything for the customer. Why should anyone pay up front to help out the hotel when I saved a mere $5 for such bad service to a long time hyatt member and customer. Poor customer service to say the least."

"Rooms were clean, but the bathrooms are extraordinarily tiny. Good location. We were a family of 4 sharing a room. They did not provide housekeeping service which was not mentioned at time of booking or when we checked in. We came back from a long day out and our room was not made up. I called the front desk three times, but they never answered. I walked down and they told gave me a stack of 8 towels to carry up to the room myself. lol She told me to leave the used towels in the hallway. They were still there in the morning... The coffee pot didn't work in the morning, and there was only decafe. This could be a good hotel, but needs new management."

"I am writing this review at 2AM while staying in this hotel. I am only doing this because I am uncomfortable, stressed, and defeated. The air conditioning vent blows at the same wall the bed is oriented. So, you have the choice of being hot at night or have cold air blow directly at your head. I tried keeping it off, but it got hot even though it is the winter time. So, I eventually chose to turn on the air conditioning. I spent the the last hour trying to redirect the flow of air away from my head. It’s been a struggle to find a comfortable situation in this hotel and I regret spending every cent on this place"

"Very conveniently located at the heart of Silicon Valley in a quiet area, next to the shops and services. Good breakfast, large comfortable rooms, good sleep quality. Will definitely stay again. Please note that there is no laundry service available."