Quest Diagnostics 2618 Alum Rock Avenue, San Jose, CA 95116

"Like this branch, kudos to Meli, she works in room #7, she is very nice and kind, and did a great job! Thanks her!"

"-10 stars. everyone was so rude and paid no attention to anyone who just wanted to get a container for a specimen. tried the kiosk as suggested by the nurses, but no one calls those numbers that the kiosk gives. bad system overall. Since when do you need an appointment to just drop off????"

"A bad experience here. I made an appointment online in advance and went to the automatic scanner to get the serial number displayed on the TV screen. After that, I waited for nearly 30 minutes but didn't hear them call my name. When I asked again, they said they called my name but didn't hear me respond, while I sat there listening very carefully to each name but didn't hear my name called. It's okay, if they have a good service attitude, the way they respond is very irresponsible and without understanding for patients. The attitude is also very indifferent like we are always right, the mistake is the patient's. Bad service"

"Horrible blood draw place. They made me wait 4 hours to draw my blood. Id already been fasting for 12 hours!!! No reception clerk. Don't go here!!!"

"I have been here 3 times total. The first time, I came in and had to reschedule because I didn't know I should be fasting. The woman was super sweet and said if I came in the next morning, she'd take me without an appointment. I came in the next day and she unfortunately was out sick but instead of turning me away, one of the other technicians took me in. My veins have always been pretty difficult when giving blood and the woman called in reinforcements when she felt she couldn't do it. Thanks to that, I was successfully able to do my blood test with minimal issues. I went in again today, after several months, to do another blood test. Rose saw me today and she managed to get a successful blood draw from my hand (without any bruising, which can be difficult!)! She was very kind and helpful. This is the best rated Quest in the area for a reason. They have really good staff and I will keep coming here!"