Quest Diagnostics

"Can't even call these people on the phone, you just get a phone menu that tells patients to press 6 and when you press 6 it directs you to a website which doesn't even get you to a place where you can make an appointment or contact anyone! Despicable! If you press 9 like you're a provider it just says to fax information over, again, nobody picks up the phone. After an hour I finally figured out the online scheduler and it seems usable enough but all the Quest labs in the valley should not publish having a phone number when the phone number is worthless. Ten years ago you used to pick up the phone and it was much, much better for patients. Since your online scheduler failed to recognize my insurance member ID (despite it being accurate) what am I to do without a human being to talk to? Pick up your phone!! Update after visiting the office: this is what orwellian dystopia feels like. Only a checkout kiosk to scan your Driver's License and Insurance Card front and back (boy, hope their data is secure...) and the phlebotomist had to check them again ANYWAY, no receptionist it's now just a dark corner used for storage. TV playing a loop of advice for saving money on luxury travel with information about paying your bill to Quest plus marketing that "Quest wants to make things easy and convenient for you!" (*cough* LIARS), over and over...the future is truly awful. I'm not even 40 yet and plenty tech savvy and this stuff drives me absolutely up the wall; what are the senior citizens getting blood work done supposed to do? Systems like this discourages people from seeking healthcare. Also was early for my appointment, they were late. And they were having technical difficulties. At least the phlebotomist was lovely and (very notably) agreed with every single one of my complaints about Quest! And on top of all that Quest has an effective monopoly over all blood and urine work in the whole area on most insurance plans so there is no such thing as competition and improving the service; no just dystopian Orwellian monopoly and terrible, inhumane service that lies to you and tells you it's great. Stresses me out and makes my skin crawl. Shame on Quest diagnostics as a company, my apologies/sympathies to the employees stuck in that nightmare job."

"We had a terrible experience. Their system went down, however, we never received any notices until we arrived. My daughter needed to get the blood test done by that day because she had to leave for college the next day. Per one staff's suggestion, I went to my daughter's doctor's office nearby and got her test order printed out. But two other staffs, one of them seems a manager, refused to accept it. They said that the doctor must fill out their Quest paper form. Frankly, I did not see there is a difference. Anyway, I still went back to the doctor's office to ask for that. However, my daughter's doctor ran out of the forms and the lab could not provide any either. I'm very disappointed that in an event like this, Quest Diagnostics did not have any backup solutions. Most importantly, their attitude showed they did not care about customers. No notice, no form, no willingness to help. I will suggest my doctor not to use Quest Diagnostics in the future."

"Worst place to get your test done if you don’t have an appointment. It’s near impossible to get an appointment within a reasonable timeframe and they only focus on people with appointments. You can hear the staff laughing not doing their job and never calling people until the appointment time for the next patient is ready. Avoid this place and possibly this company by all means"

"Went there the Saturday after Thanksgiving. I was waiting in the lobby with another person when a staff member told us they couldn’t fit us in because they were alone. This was 2 hours before they closed too. My question is… what kind of management leaves someone alone the Saturday after a Holiday??? Poor staff member stuck without breaks and patients turned away. Betty sad to see."

"Great experience in this branch of Quest Diagnostics: -They had a TV screen showing the line which helps with the question of who's next. -Sign in is easy with a tablet directing you on what to do and what to scan (Driver's License & Insurance Card) -Linda was awesome, very down to earth and really made me feel like a person and not just another customer passing through. Big shout out to her. Overall I highly recommend it here!"