Quest Diagnostics

"The worst Lab ever!. The staff was quite rude. Visited this Lab for my spouses yearly physical. The person who attended us was quite rude and was not ready to give any information on the preventive care coverage and charged us co payment even after letting him know that this is part of yearly preventive care."

"I think it’s really important for this location to talk to some of their employees about being respectful and kind to patients. Particularly the woman at the counter named Debbie. The woman who drew my blood was nice, however the woman at the counter -Debbie- was immediately rude and unpleasant. She refused to show me the bathroom after asking if I had a question and proceeded to ignore me, later came back and again I had to ask if she planned on showing me the restroom. She had a very passive aggressive attitude and treated me like I was not there as a patient. She then kept aggressively telling me to check-in, despite the fact I already had, and when I let her know, continued to be rude. I have never been here before, and to be treated so rude by an employee was not okay. I always do my best to be kind and respectful of others, and the same should go for employees. This lab should deeply consider working on educating some of the employees on how to treat people because it is ridiculous to be so rude working in a lab. Debbie needs some education on on why it’s not okay to act so rotten."

"The worst Quest diagnostics office ever!. The staff was so rude! And inconsiderate and uncaring to patients. I had an appointment 5/26/23 was late for 5 mins on my appointment and there's no big deal because there's nobody at the lobby waiting. The staff told me that I don't have an order on the system, so I called my doctor to fax the request to the office. The doctor office faxed 2 times and went through the staff said she didn't receive it. Now, I've been there for almost 1 hour my doctor office kindly email me the requisition to my email so I can get my TB test done. I told the staff if she can tell me the email adddress of the office so I can email it to her. She said no sorry we're closing but I said I've there for 1 hour and took the bus to get there please. And the other staff said no! I said wow! This is crazy this is how you treat your patients? I said nevermind and I left. I emailed the corporate about what happened and I told them I'm not gonna go back in this office nor recommend this office to anyone. I've been going to Quest diagnostic for awhile but now I don't know if I'm gonna go back to Quest diagnostic after this incident. I'm very disappointed overall specially the staffs on this stoneridge location."

"Scheduled an appt to beat the crowd at 10 am, but it ended up being empty. Person at the front desk was nice, and my phlebotomist was good too! In and out within 10 mins. Attached photos showing where the clinic is as of Oct 2021."

"Long wait time. Stuffs are not so welcoming. Location is not very good too, but near stoneridge mall. Not noticeable from regular traffic."