Quest Diagnostics

"The service was of poor quality; despite being on a fast, I waited for an hour but eventually had to leave since no one attended to me. The staff was exceptionally slow and seemed frustrated. The old lady was very rude."

"Got redirected by CVS for some blood work so walked in without an appointment. Fortunately, it wasn't a busy day and Susan accommodated me within barely 10 min of arriving. She was incredibly polite, quick and also great at conversing. 6 stars for her!"

"I went to do a glucose test here. The Asian little girl was helpful at first. I told her after I drank the drink that I was going to go outside to the car to sit for the hour I had to wait. She said oh ok. 40 minutes passed and they called me saying “where are you?” “You were supposed to stay in the clinic” not once did that little Asian girl tell me I HAD to stay there’s my boyfriend heard me tell her I was going to the car and she lied saying she said I couldn’t. The old white lady was rude and acting as if I didn’t comprehend what was happening. They wasted my time and said “if you go to any other quest you’ll have to wait in the waiting room” I told her “that’s fine if y’all would’ve told me since the beginning then I would’ve stayed” turns out I went to another quest and they let me walk to the car to wait and my appointment and time wasn’t “cancelled” due to the short walk. I’ve been 4 times and every time I’ve been to this location the old white lady cares more about going to a party after work versus helping people out. Zero stars if I could"

"There is one lady working here who is very very rude and cranky. She is quite a senior person. If you get an appointment here, make sure it's not with her. You'll have a bad day. If she doesn't like her job , it's about time to retire. Higher management , please do something and she needs to take etiquette 101 course. Rest of the staff are excellent."

"I went to quest diagnostics at cupertino Safeway There was no one in the kiosk I scanned my online appointment QR code By then I was 10 minutes late for my daughter s blood drawn . The lady just canceled my appointment. And shut the door on my face . It was very inconsiderate I told her we can wait as I have work and my daughter has school and I got this appointment after a week .my daughter’s blood work was crucial . I will never ever go to this quest Very bad customer service . Needs to be improved What a big deal? She could have told me to wait after she is done doing everyone else s work . She was so rude and just closed the door on my face Try avoid this quest place please ."