Quality Inn Petaluma - Sonoma

"We rented 3 Rooms for a week paid over $18,000 dollars we requested room service, today Thursday early morning return back from work after 5 PM went into our room. It was not service bed s we’re undone. No clean towels I took a picture of room, went to front Desk General manager on duty call service girls came in and said that they clean their room at 9:00 AM. I showed him the picture. The general manager called us a liar, and said that she could review cameras to see if we came in a mess room up, which I replied, this look at the video I told her I must be blind I need glasses the room was not done. I told her let’s go look at the room. The cleaning girls came in and insisted they had clean room in the morning. I said yes yeah right . You’re right they said that we had come in and mesh room up anyways, the manager general manager came to see Room. They went into the other two rooms which they were clean came into our room and the girl cleaning girl insisted she has cleaned it so she’s calling us a liar there so I told her she’s I told the general manager she’s laying in the room was not clean. You could see it towels on the bed etc. I told her she’s lying the manager says I don’t appreciate you calling my stuff liars I told while you’re lying to because the room was not clean, she got upset . She said she didn’t appreciate me calling them. Her staff liars or herself a liar, but it’s OK for her to call us a liar and sit in sane. We will look at the video. See if you guys went in. She’s calling us a liar, but it’s OK for her to do it not us the customer, I suggest corporate office should give this general manager in Petaluma management classes so she could treat the customers better that’s all I have to say or corporate office should come to the Petaluma quality inn undercover to see what kind of personnel they have working for them, the assistant manager was very understanding and very polite And made us feel at home but we are the customers and should not be called liars and insisting that they could see the video to see who came in which she did not because she she knows they didn’t clean the room anyways that’s my review. Thank you."

"Given my very modest expectations this hotel met or exceeded them all. Very pleasantly surprised and comfortable for me (I was there one night), service was excellent, and there are plenty of dining options in the neighborhood. I'm in the process of relocating to Santa Rosa so won't need places to stay there in the future but should definitely be considered as a budget hotel that will likely exceed expctations"

"One of the more reasonably priced hotels in the area with a pool. Room was serviceable if a little in need of repair (soiled chair, floor trim loose). Front desk is friendly and accommodating at all hours. Free breakfast has some hot items which is nice. Pool area does not have much shade in the noon heat. About 10 minutes from downtown in a commercial district with quite a few abandoned buildings nearby and lots of RV dwellers on the adjacent streets."

"Am overnight stop which turned out to be extremely comfortable and had a great breakfast. We arrived late, but the host at the front desk was very friendly and set up everything quickly. I didn't get her name but thank you! Room was clean and comfy, and got a great night's sleep. The free continental breakfast was very much appreciated and started our day off on the right foot!"

"I wanted to rate this motel 4/5 stars originally. Because this is a decent motel for people like us, who traveled for 13 hours with no stop, and all we needed just a clean room with shower and nice bed. The room has everything: iron, iron desk, fan, shampoo/conditioner/cream. Lots of towels, bridge, coffee machine, fridge, safe. What else do you need for simple stay? Plus, very nice breakfast with lots of options to eat (unless you are vegetarian)!!! Maids and customers desk people were polite and friendly. I only did not like carpet and old looking chair I didn't want to sit in.... These things always make me feel uncomfortable and dirty feeling. Owners should consider putting some easy to clean floors, like laminate/concrete, etc. Carpet is not safe! Anyway, OPS. See pic what I saw just before we left. That stain on the pillow made me feel we slept on dirty bedding. I don't know what the hell this bug is, it was just on the pillow. Plus, after staying at another hotel next day, I can say that bed in this room was not too comfortable. I will not stay in this motel again because of it."