Lynch Ford of Mukwonago

"I am a sales manager myself and have known the owner of Lynch for years. The way this company runs is smooth and seem less. Everyone you talk to from Eric and John the new and used Ford Managers are rockstars that are the no pressure, drop everything and do everything they can to help you kind of people!"

"Doug was very nice to deal with. I purchased a used vehicle and it was a pleasant experience and very easy overall. I would recommend him and Lynch to anyone looking for a new or used car or truck."

"Was extremely happy from start to finish with my experience of buying my car. Doug was very knowledgeable and went over everything in the car. He made me feel very comfortable with the process."

"We had an excellent experience purchasing a car at Lynch Ford! Doug, our sales consultant, was personable, helpful and responsive to questions about the particular vehicle and features. Dylan was easy and efficient to work with in completing the purchasing process. I highly recommend them for your next vehicle purchase!"

"Last year I ordered a new vehicle from Lynch Ford of Mukwonago. I discussed with them when ordering it that I had an a-plan code and gave them the code when ordering the vehicle. They agreed, I put down a deposit, filled out corresponding paperwork and they said the vehicle would be here in 6-8 months. Fast forward over a year later and the vehicle finally came. (I want to acknowledge this is not all their fault as they are just the dealership, but there was no effort to even apologize or make things right) Since the vehicle took 6 months longer than they said, now the A-plan code was no longer valid since they only last a year and the dealership said they would no longer honor it. They recommended I call Ford and talk with them, which I did and they said the dealer would need to handle it and they can’t do anything for it. This was very disappointing that no one even offered any solution at all and I just wanted the vehicle at this point. The dealership then recommended I get a new code, and I told them I could get an x plan code which they stated on the phone that “there is no difference in price between the x and a plan code”. I questioned this, and they confirmed that pricing discount was the same for both. I then went through the troubles of getting another code and scheduled a time to get the vehicle. Upon arriving at the dealership, no one informed me of their error and that they were in fact different pricing and they instead just gave me the pricing for x plan and told me to sign. This ended up being about $800 or so I lost because of their mistake. No one tried to remedy the situation or even offer a simple apology. After this, an employee made a comment to me about how he didn’t expect me to be driving this since I’m a female and figured my fiancé would be, which was just not necessary. When I went on to financing, they presented a document to me to sign and said this is the only option for this paper so sign here. When I questioned what it was and asked for more information, the employee laughed and said “wow common do you really need me to explain it?” I eventually did sign it for a warranty, and later when I arrived home and went through paperwork that was in the physical truck(had never been given or presented), I noticed the truck already had a warranty on it and I felt scammed into signing that document and spent a couple extra thousand dollars. Meanwhile, no one even offered me to drive the vehicle until I was at the very end of signing all of the paperwork to leave. The day I took it home it also said low windshield wiper fluid, (which is a low cost and does not concern me) but does concern me that did they even do a full inspection and look over of the vehicle then? After contacting them, they did remove the additional warranty without problem, which was appreciated. Overall, I love my new vehicle and would purchase from Ford again-but would choose a different dealership. I understand that things happen and mistakes occur, but putting effort in to remedy a situation, especially when you are a small local dealership is important."