Cousins Subs

"I placed an online order for delivery. Everything started off fine, delivery was prompt. However, as soon as I saw the bag the problems began. The bag was not sealed as it should have been and my fries appeared to be tampered with. I called Doordash since this is who Cousins used for the delivery. They were just as foolish as the Cousins. But this review is for Cousins I will lite DoorDash up on their page. Ultimately, I was connected to the Cousins and first spoke to someone that had no clue as to why he was even at work. The manager got on the phone and negati3d what DoorDash told me. The sandwich itself was about the size of my wrist l, pitiful.I asked for a refund and the provided her personal number like it was a dateline. All this for a refund. This Cousins is horrible I highly Do Not recommend."

"This guy nailed it! The issue is they door dash drivers instead they’re own. Door dash drivers are the worst. NEVER AGAIN!!! Today was my second time ordering from their web site for delivery to my workplace. The driver delivered to somewhere in space and getting a refund is HORRIFIC! I called the store FIRST to get a refund. I was told that they have to call corporate and corporate has to call Door Dash. My next call was to the Door Dash number provided in the delivery status text to my phone. Because my order was made online with the store, I was transferred to another person and placed on hold for several minutes while the second person called the store. He never got through to the store; I was told he would proceed with the refund and that a customer service support person would contact me later. From start to finish, this was a terrible experience. The worst part was having to hunt for contact information and a live person to handle the issue. Ordering was easy; refunds are. OT"

"I ask for full sandwich with extra onion, got half with very little onion. Then ask for breast of turkey salad it was all spinach very little of any other green veggies and it was old not fresh. Disappointed want visit again"

"I ordered a steak and cheese sub from this restaurant as I do occasionally and this time my order was entirely wrong, I called in and explained this to two employees working there today an hour ago and they did nothing to resolve the situation instead of what I ordered, I received bread with steak meat on it and cheddar cheese. That's not what a steak and cheese sub consisted of the sandwich has lettuce tomato onions mayo provolone cheese and the sub bread is Italian the two employees made it seem as if I did something wrong by addressing the issue with my order being made completely wrong by them after it was delivered to my home through Uber eats. I will not be spending my money here again."

"I order here often on my way back from evening classes, and I am always satisfied. I can tell that my French fries are made to order, and are always nice and crispy. I also enjoy chatting with the Black older lady and a younger woman with tattoos who run the register. They're very polite. I will be coming back for late night fries and cheese curds."