Menards

"I shop at Menards a few times a week for personal and business items. On September 29, 2023, I ordered a garage door from Menards. It took almost 2 months to get it, so we were in the end of November when we got to install it. Took everything out of the boxes to find that the middle panel had a large dent and several small dents, along with some black marks that would not come off. We had to install the door, (which cost us $650) because by the time we opened the boxes our other door was already off. Contacted Menards and they had us fill out forms to describe the issue and send pictures. Their solution to the problem was to send us another panel (which we are going to have to pay another guy to install, and it's already been a month and we have not received it) they gave us paint to touch up the black marks, and $100 gift card. We paid $3186.09 for the door, so it wasn't cheap. I am not happy at all! Also, the rollers make more noise than my old door when rolling. We put some silicone on them and it didn't help. I honestly wish I would have kept my old door and just painted it! Guess I learned my lesson. :("

"Great staff. I bought a new toilet at Menards in Appleton, because we were near by this store when we got home and wanted to install it was broken. I called this store to see if I could return it here for a new one, they were very kind to do that. When we got to the store they help us get the broken out and in store. They even had the one we need ready for us. The part I was uncomfortable was when one of the plumber guy said to us “Why you didn’t return it where you bought it”. I was very clear to him we were close to that store that is why we bought it right away plus I called this store to see if I could exchange for a new one. He was looking very confused and kind off mad. I felt If it wasn’t for costumer service guy that was so kind I wouldn’t had a new toilet to put in my house. Be aware some staff will not like or be bothered for what you had to exchange."

"Shop often but this time a plumber seller w an attitude send me to shop at a high end store while that store said menards product will work. Ended buying elsewhere."

"My recent experience at Menards left me infuriated beyond belief. I went in with a simple shopping list, hoping to grab a few items for a home improvement project. Little did I know, it would turn into an absolute nightmare. First, I couldn't find a single employee willing to help me locate the items I needed. It's like they were playing hide-and-seek, and I was the only one seeking. After wasting way too much time searching, I finally stumbled upon what I needed, only to discover that they were out of stock on several crucial items. But the icing on the cake was the checkout process. The lines were backed up, and there were only two cashiers working on a busy weekend. I waited in line for what felt like an eternity, fuming as I watched employees casually stroll by without a care in the world. Menards, your lackluster service, unhelpful staff, and poor inventory management have earned you a special place in my hall of frustration. I'll be taking my business elsewhere, where they actually value their customers and provide a shopping experience that doesn't leave you seething with anger."

"Sunday, August 27,’23 we went to Menards Ashwaubenon for things needed for bathrooms&kitchen updates. Summer was the most helpful,knowledgeable person we could’ve hoped for including taking care of a special order for us."