AutoZone Auto Parts

"I have been going here most of my life, and I have had no issues in the past, until today, I had met a clerk, unknown name, but had to have been in her 50's, latina, and with dark hair. I needed a part and she pulled a few things up. She showed a few parts along with a few others that weren't in stock. I asked to see the other items that weren't in stock and she declared this was all they had, only desiring to show me the one part. I asked if I could see the others as Autozone has always been able to ordered parts currently out of stock. She appeared confused, and continued to make things difficult. Her attitude and demeanor made it feel that it wasn't worth my time asking about prices or brand comparison, as well as when I asked about OE and Exact Fit comparison, to which I didn't get a response. After some talk, and leading nowhere, I finished my conversation with her to which she hastily replied 'Bye Bye, see you later, once you figure everything out', waving her hands around in a circle and speaking in a very degrading tone. Won't remove this review until she leaves. Left me feeling that my intelligence was insulted and my time was used poorly. Edit: I've been back multiple to see if things changed... They mostly have not. I've come back at least 5 or 6 times for parts. There were two instances where there weren't any issues with her (One interaction she was actually very helpful), but all other times she was impolite. I do my best and treat all employees behind any counter with respect, but I'm starting to wear thin. I don't have this issue with any other autozone or employee. It's just her. One ridiculous instance is when I went to give her my phone number. She seemed very bothered that I gave her my area code and quickly snapped a 'yes' as if all phone numbers start with (262). I decided to not report with my area code the next time I went in but your other employee wanted my area code after some confusion."

"Best customer service ever. Jan 22 2024 5 pm. My battery needed to be replaced (wasnt sure if car would continue to start). The younger man who was a manager ( didnt catch name)looked up correct battery quickly and installed battery for me. He stated that the other manager of many years just walked out and left the premises unexpectedly. (Assumed he quit.) This manager was put in a very stressful situation and handled it great. He still made time to help me. If he could be recognized by higher up management that would be appreciated. This was my first experience with Muskego Auto Zone. I will be back and recommend to all. Thanks .-Michele Metzdorf"

"Got brand new not cheap windshield wipe blades installed less than 3 weeks ago by auto zone. One of them completely broke and fell apart after they installed them. Went back after this happened and they said they dont warranty wiper blades and it's not there problem. So I Went to there Competitors (O'reilly auto parts) and they said they Would warranty them for at least a year and give me a discount on a new wiper blade."

"Nice helpful people, when another store said it wasn’t possible. They figured it out. Enough knowledgeable staff that the lines are short."

"Tanner did an amazing job changing my battery. Made great conversation and I was in and out in 5 mins. Saved the day! Helped my company be more efficient"