Sleepy Hollow Ford, Inc.

"So I went in for tires & emergency brake fix( never got fixed lol) . They said I had tire ready to fall off( axle but came loose common on 05 focus ) they said I needed wheel bearing( whole front end of car is new Ford parts). I asked them for bearing they replacing to get money back on it since it only had less 2000 miles on it. Well I got outer part of bearing back but none of rest. Perhaps so I no see that bearing was fine. Well don't ever ? A young punk mechanic cause he cut open the boots on my tie rods & ball joints & poked hole in my axle boot. So now all my expensive new Ford parts are going bad. & I get to replace them again. On top of the 1300 dollar bill, 1year later I'm redoing my whole front end I had already done. &;doing it myself ( I'm disabled so no money & hard to work on cars anymore.) I will never be able to trust a dealership to work on my stuff again. What I know is a dealership works off it's owner. If he's dirty the whole place is dirty. So I hope this warning saves Simone else the pain &;money this place has cost me. My car is a 05 saleen focus only 300 made probably my last car. Thank you sleepy hollow. You screwed over a disabled guy. Took from the poor. Peace fellow humans. At least we won't have to deal with these people in next life. They go to special place & become the devil's batteries."

"My Jeep broke down so I took it here to have them look at it. It had to be scrapped and I was in need of a new car. Unfortunately, the few I test drove didn't suit my preferences. During the process, one of the staff became aware that I wasn't going to purchase a car from them. They became rude and insinuated that I would receive a low offer for my Jeep since I wasn't going to be a customer. I ended up finding a replacement for my Jeep elsewhere."

"Drive in,hand keys to service writter, relax inside or out. My tech found serious problems, showed me, and then he fixed them. Boom. Great service"

"Their service was sooo bad I eventually gave up on getting my 1 year old Bronco fixed and I sold it for a Jeep....and I've made fun of Jeeps for decades! You are better off screaming in the middle of the forest than telling their techs anything. Whatever you tell them, was nothing more than a waste of breath. Called ford and their response is that it is a communication problem... however it's not a communication problem if you communicate the problem... and then they ignore and forget what you said... That's a customer service problem! I hope you read this and coach your techs to please take notes when someone calls or speaks to them about a service call!! That is what people expect and is the absolute basic level of service any company should offer. Moved up to 2 stars after response. My new dealership not only repeated the notes to me when I dropped off my Chevy, the tech also sent me a video of them working on it asking if I had any other question's/concerns while they had it. Great ideas to copy!"

"Bought a "certified" used truck from them less than two months ago. I brought the truck in for an oil change and both front shock springs are cracked simultaneously. But somehow this wasn't noticed in an inspection prior to me buying, they just both randomly went out at the exact same time. Cost to repair was asinine with parts being up-charged 40-50%. If I didn't need it done immediately I would have taken my truck to another shop. I will not be using this service department again. Also super unimpressed with the salesman when I bought the truck. Needless to say I will be avoiding this place in the future."