Naturwood Home Furnishings Inc CORPORATE OFFICE

"We have bought our sectional, chairs, and dining set here. The quality seems to be pretty good for all the pieces. The sectional took 8 months to order, but we bought it during covid, so that wasn't a surprise. The matching chair that we recently bought from the same manufacturer arrived in just three weeks. So things are getting back to normal. We live near the will call warehouse. I am old, I have a truck. I have a son and nephew, so I don't have furniture delivered. We go pick it up. The warehouse guys are great. They'll help load your stuff and are great at communicating about when your order is ready. You can't go wrong with Naturwood."

"Naturewood is exemplary in customer service. One of our chairs came in with a couple cosmetic defects. They offered to let us use it until they could make another one. When it was found that the fabric and style of chair was discontinued they offered a huge discount to us and we left very satisfied. We were also given the option to choose another chair of the same value, but we chose to keep our chair."

"I would give zero stars if that option was available. Very unhappy with this store. We purchased a recliner, on sale and yet still over $1100.00, which was reputed to be very sturdy. It broke within months. They did, according to warranty, "fix" it for free. That fix lasted about 3 weeks. They then expected us to pay $120.00 for the next fix. With no guarantee of that working either. They never told us there was a limit to the warranty if their fix didn't work. And of course it is just their word that it was even fixed correctly. The chair was poorly made and the store does not back up their sales. Buyer beware."