Furniture City 615 West Katella Avenue, Orange, CA 92867

"I hate to leave negative reviews, but I absolutely DO NOT recommend shopping here. Unbelievable LACK OF RESPECT or regard to customer service in fixing an issue - product not as described and the way it was sold to us. I bought a glider from furniture city, floor model was 50% off but was upsold to buy full price. Salesperson showed me a fabric on the floor and said this is what my chair would look like, arrived completely different (grey not white) and they refuse a return, even though the photos look totally different online. Regardless of photos, we clearly asked sales person for white/tan. Took no responsibility, and I repeatedly had to call into their customer service to even hear back. They claim we should've been asked to confirm color on delivery (we weren't). I also found the product I bought for $150 cheaper online and they won't credit or price match. Won't exchange or refund, and have only offered me a discount on future purchases, which I obviously won't be using. So sad to see a company not care about customers and service, at such a vulnerable time in our life expecting a baby."

"If you are looking for a futon, bean bag, or kids bed, including bunks, stop here. On my visit, I was greeted by Jose. I told him what I was looking for and even though he didn't have it in stock, he was catalogs of items I was looking for. His price is very competitive to online retailers. He even worked out a deal to which I couldn't say no to. I am very satisfied with every aspect of my purchase, including delivery and setup. I highly recommend this family owned business, you won't regret it."

"We ordered our new futon mattress and cover Tuesday, and it was delivered on Thursday! Jose at store so friendly and knowledgeable, delivery man, professional and friendly! We love the quality and service! Looks great! Support our local businesses!"

"We had a great experience 2 months ago with Jose at Furniture City. He was so nice & professional. He took his time and helped us find exactly what we were looking for. We purchased a Cal King mattress and new bedroom set and we love it!! Beautiful, sturdy pieces that look so great in our bedroom. I just went back today and purchased a beautiful mid-century modern dining table that is going to be an awesome addition to my home. The best part was only having to wait a few days for all the furniture! No waiting months and months like the large furniture chains!!! Thank you Furniture City for your great customer service and quality furniture."