The Back Store 13840 Stowe Drive, Poway, CA 92064

"I saw some bad reviews on the BackStore located in Poway, CA, so I decided to go there and form my own opinion. I was looking for a smaller recliner that had good neck and lumbar support, but wouldn’t break the bank. Orlis did a great job of showing me all the recliners that were smaller and gave me information on each chair I tried out. I left the store with a chair in mind, but I wanted to check out other stores before I commented. I went to Jerome’s, laz boy and several other furniture stores. There were several recliners I liked, but no one could beat the price, quality or match the extras of the chair at their Poway store. All the other stores wanted extra for rocking, swivel and lumbar support. ALSO, no one else could match their warranty on the electronics. 10 years instead of 3 everywhere else. went back to the Poway store and I got another $100 off and I bought the recliner. It was delivered for FREE the next day. I asked about the bad reviews and I was not surprised to hear the reviews are all during COVID. This was due to not being able to find employees during COVID and it also affected suppliers. I had a very good experience with this business and I recommend them. There warehouse/business is large and carried quality furniture at excellent prices, including IMG Scandinavian recliners, chairs and couches. That’s what I bought! I’ll be back for a couch soon."

"Great products and FANTASTIC customer service. Needed a reclining chair for my father ASAP and staff at The Back Store went the extra mile to get us what we need and when we needed it. Orlis, Bruce and Philip were fantastic through the whole process. We got a Golden power lift PR535. My father loves it, it arrived all set-up. All we did was plug it in. Highly recommend The Back Store-they care!"

"I just wanted to take a moment to write about my experience with The Back Store. I had purchased an item from them on eBay, and I have to say that it was one of the worst experiences of my life. The communication was terrible, and the entire process was incredibly frustrating. I repeatedly sent emails and messages, but all I received in return were automated responses or refusal to help me with my issue. It took forever for them to send the item, and when it finally arrived, it was completely damaged."

"I would not recommend this company to anyone. I purchased an item from them on ebay in July of 2023, and I have yet to receive it. The tracking number they provided only indicated that the package had been delivered to the shipping company, but there was no further information available. I have contacted them multiple times via email and phone, but my questions have gone unanswered. I am extremely frustrated with this company, and I would not recommend them to anyone."

"Having read some of the reviews, I was somewhat nervous. Being in Georgia, I wouldn't have much leverage if anything went wrong but The BackStore was the only place I could find the Fjords chairs in stock. On Saturday, I called and talked to Orlis and he gave me a good price for two Fjords Mustang chairs. He said they would send me an invoice on Monday and the chairs should ship either Monday or Tuesday. I received the invoice but my address had been listed wrong. I sent Orlis an email with the correct address. He not only sent me an email verification of the correction but he also called me. Communication is a lost art but not with my dealing with Orlis. The chairs arrived today only 9 days after the order was confirmed. They arrived assembled in large, well packed boxes and were exactly what I had ordered. Tonight, my wife and I will be sitting in our new chairs instead of waiting for some ship to cross the sea and then wait to be unloaded sometime this summer."