Jerome's Furniture & Mattress Store 960 Lakes Drive, West Covina, CA 91790

"I didn't intend to leave a 1-star review. The service wasn't terrible but I was a little frustrated that, after I had given the sales person the delivery address, it was still entered incorrectly on the sales/delivery invoice. Maybe he needs more time on the computer? Also, while the store wasn't too busy, I had to flag down a sales person while other employees were doing nothing, or didn't seem interested. My intent was to go into the store to buy 2 power recliners; not to waste anyone's time (including my own). Now, if our sales person (Frank) would have brushed us off, we would have been out of there in a flash."

"Joe was excellent, he allowed me to take my time and only approach me when I had questions. He is very good at his job, knowledgeable, friendly and helpful. He helped me make a decision that will part of my life for years to come bought a leather sofa with chaise, chair and ottoman and armoire. Thank you Joe for your patience"

"I recently had the pleasure of purchasing furniture with the assistance of a highly knowledgeable sales representative, Omaira. Her expertise and helpful demeanor made the entire experience enjoyable and stress-free. She provided valuable insights, answered all my questions, and guided me through the selection process with professionalism. I left the store feeling confident in my purchase, thanks to her exceptional customer service. I highly recommend seeking out her expertise for anyone in need of furniture guidance."

"Please don't spend your money here! Bought this sofa set, and it feels like like it's going to fall apart. The wood is so thin, and there are no reinforcements. I got the extended insurance, but they just Mickey mouse it. They also said it's what I bought. They were not cheap.. Don't do it, trust me, and save yourself a headache."

"We purchased the "Riley" 9pc dining room set in October. Two weeks after it arrived, we noticed one of the leg braces was loose and separating. I pushed it back in and discovered a screw was missing from the bottom. I then noticed the two bolts on the same leg were loose and that I could loosen them with my bare hands. I checked all eight chairs and discovered a total of 20 loose chair bolts. As I looked underneath the table today after speaking to customer service about the loose chairs, I additionally discovered a ridiculous amount of weird staples. Some of which were actually half attached and pointed down. I have no idea what purpose they serve or why they are there. I have included photos for this review because you can be the judge. I shouldn't be made to feel that I must stand over somebody as they assemble my dining room table and chairs. The bottom line is I am very concerned about the safety regarding the missing screw, loose bolts, and dangerous staples, which have no place or reason to be underneath a table. Both the salesman and customer service person were nice, but I do believe it is only fair to provide this to you, the other consumers, to make sure you examine your furniture before the delivery people run away..... In fairness, I was credited my delivery back from Jerome's, but I still feel they need to address this issue at every level. The salesman was Ediberto and the West Covina Lakes location was where we purchased the table. This was added so Jerome's may contact the salesperson to reach out to me. Ediberto was apologetic and helpful, but my review still stands regarding the shotty workmanship of assembly on the delivered item."