Mattress Firm Concord Avenue

"Had a great interaction with Carl. Very patient and answered all of our questions. Even got educated on a few things. He explained the different types of mattresses and even shared his own personal experience of owning one of the mattresses that was on the showroom floor. Good to know there are sales people out there like Carl who know their products and stand by them to help make informative decisions especially when it comes to investing in your sleep."

"Daniel was very helpful and efficient. We came in on a rainy day and within 15minutes, purchased a mattress we loved. He even price matched online deals form a different retailer!"

"Carl was our sleep expert and was extremely knowledgeable and informative. I’m typically hesitant to speak with sales representatives after having prior bad experiences at other retailers. However, Carl made me and my fiancé feel 100% at ease and didn’t make us feel any pressure to purchase anything. Carl made our mattress shopping experience fun and made us feel that he was truly interested in making sure we found the right mattress for our needs. I could tell he truly cared about us as people and not just customers. We ended up spending more than we initially intended and we have no regrets! Carl was able to answer all our questions regarding the functionality and features of the different mattresses and adjustable bases. We had some concerns regarding the cable management under the adjustable frames since we have several young and mischievous pets and Carl even got down on the floor to show us what the wiring situation under the base looked like. I couldn’t have asked for a better experience or person to help us in making an informed investment in our sleep and overall wellbeing."

"Whatever you do don’t buy an outlet mattress! I was told it was still a great quality mattress! It was nothing to what I purchased! Is garbage and now I am stuck with it because like Carlson co work said it was my fault for buying outlet mattress! It has zero warranty on the quality! I knew something was wrong on the first week I tried calling over and over and leaving messages until the only way to find an email he send a friend that Carlson finally got back to me. They couldn’t tell me over the phone that if I wanted a different mattress I was going to have to pay for it! They waited until I drove 40 minutes to tell me in person! The worst was how Carlson coming worker talk me as if that’s what you get! $2600 dollars down the drain! The floor is more comfortable than this garbage! I repeat saving money on outlet mattress is not worth it!! Don’t do it!"

"My husband and I were so grateful for the amazing service we received from Carlson at the Concord location. His professionalism and expertise really helped sell us on the bed we chose. He made the entire process, from choices to selection to purchase, seamless. We will definitely refer our family and friends to Mattress Firm and will be sure to return when we need to purchase another mattress."