Hand and Stone Massage and Facial Spa

"Lorena is amazing. I look forward to her every time."

"THEY ARE THIEVES! They won't honor $50 gift cards I bought that I was told are good forever. THESE PEOPLE WILL STEAL YOUR MONEY. THEY ONLY CARE ABOUT TAKING YOUR MONEY!"

"I was asked in the beginning what areas I would like them to concentrate on. She put it into her tablet and then didn't even touch my lower back. My husband said he had the same problem with the person that gave him a massage."

"Wow! Just Wow! I’ve been going to Massage Green Spa for 5 years now because of Aesthetician, Christina! Christina is BEYOND FANTASTIC! I understand that Massage Green Spa sold their business to Hand & Stone Massage. But to my surprise…. I learned an unpleasant reality today from their new company. I’ve been trying to get a hold of someone for the past 3 weeks now to set an appointment with Christina as I live in SF now. Finally, after 4 times today, calling and leaving a VM, working with their stupid text AL (useless), I finally get a hold of AM, Dorian. Now, I recognize that it’s not Dorian’s fault for the information he gave me via telephone. But what he communicated to me is COMPLETELY UNACCEPTABLE and VERY BAD BUSINESS. Under Massage Green Spa, I had purchased one 1-Hour Facial and two 1-Hour Massages. To my surprise, I no longer have these services. What I have is a “face value” of 3 gift cards, total amount of $209.90. With their “Introductory Facial” priced at $79.95 and “Introductory Massage” at $79.95. I basically would have to pay an additional $30.00 to have the SAME GIFT CARDS. WTH!! How is this acceptable?!? What customer is going to stay loyal to Hand & Stone after this? It’s super unprofessional and bad business. I’ll definitely make a trip from San Francisco to Corona JUST to use my ALREADY PAID “gift cards.” ATTN: Hand & Stone Corporate, you definitely lost my loyalty and business. DEFINITELY DO NOT RECOMMEND! But, if you do decide to get a facial, HIGHLY RECOMMEND Aesthetician, Christina! She’s the best!!"

"This place literally stole my money! It used to be massage green and my last massage was in may of this year and I had 7-8 credits of massages. I used it this week for a massage and was told I didn’t have anymore credits. I spoke to Sam like 3 weeks ago to get my account corrected and she has yet to call back. I DO NOT like giving reviews like this but am very upset and want this fixed. Called again yesterday and still no return call. I had this membership since the doors opened many years ago and also was told it would go up 30 dollars a month. I said after my credits are done I will cancel and now conveniently have zero credits left? I am owed money back or my credits back so I can use them. This is straight up robbery. Alejandra, who has mainly been my massage therapist is the only good that has come from this experience. She is amazing and I can’t say enough but the new ownership is shady."