Homewood Suites by Hilton Oxnard/Camarillo

"It crazy that you guys had time to reply back in 13 hours but took you two years to tell me I was a no show when I called and talked to one of your front desk people to cancel and they informed me things were fine till they weren’t. But I can take all my proof to the internet and proved my case can you prove your case and that your employees did their job. I kept a paper trail and I actually have bank statement that show and proof the money was there also I have never been able to book a room at any of your hotels with a card that has no money on it. So maybe I should take my case to all your social platforms see with the general public has to say about it. I would Like to see how you plead your case when I prove mine. Thank for your Happy friendly response thank goodness it didn’t take two years. So two years ago I booked a room with this Hotel through my Hilton Honors reward I was unable to make it to the property. I called like a week before to cancel due to Covid after getting out of the hospital I find out that because I canceled they considered my account to be fraudulent since then I have sent over 15 emails with the fraud department not one time. Did they ever say that they saw any other activity on my account is up for this one move forward talk to the new management today who asked me to pay almost $500 for a room I didn’t stay in and canceled to than tell me that another room was book for the next day after this one was canceled which was immediately a red flag to me. I ended up with kidney failure so I was in a hospital half dead fighting for my life so no way I was booking another room. Also the Fraud department filled as well because of what this new person was saying is true for two years they allowed my account to have fraudulent activity at different hotels, and didn’t cut off my account or contact me to change my number on my Hiltons rewards. Also the young lady said the old boss called and left a message which isn’t truth I am also vision impaired and so am my phone calls and voicemails are recorded and I don’t tend to delete them I went back three to double check only calls now from them. For this being a major chain hotel this has all be ridiculous needless to say. As far as I am concerned now how am I to know that my account wasn’t hack by one of the employees working at this very hotel because for you guys to still not have handled or helped me have. Better understand is beyond words. So be careful when booking or staying at this property. I have been a member for more than ten 10 years never had problems till I booked and canceled with this property."

"We had a plumbing emergency that landed us at the hotel for about 9 days. The rooms are comfortable and spacious, the breakfast was good. We enjoyed having a kitchenette, and the hotel stocks the rooms with all the cooking equipment you need, and cleanup is amazing there are dishwashers in the rooms. We were so happy to be able to being our service animal too. The team at Homewood are courteous, and helpful."

"Hotel was quite off the freeway. Had a King Suite it was very nice and clean has everything you need. The morning breakfast was well done with plenty selection. No issues at all. No restaurant on site but plenty around the area."

"Clean rooms with small kitchens and most the utensil youll need. The patios and jacuzzi rooms are fantastic. The breakfast is really good and the waffles are the best. The morning kitchen staff is fantastic and very welcoming and friendly. There is one guy, Jose Luis who seems to be the head of maintenance or house keeping and he is honestly the sweetest. He is so kind and always has a smile on his face. Every morning he greeted us with a smile and good morning. Any time you needed anything he handled it. Really great customer service."

"Where do I start! Staff was extremely friendly, helpful, accommodating and provided exceptional customer service, especially Destinee at the front desk. She treated us like family, thank you very much. As for the hotel and grounds, room was very clean and well maintained. The floor plan was perfect, mobility room was great for my father in a wheelchair! Grounds were well kept, well stocked and no trash or loitering. I will definitely be staying here on my next vacation! Thank you for making our vacation one of the best!!!"