Apple The Oaks 432 West Hillcrest Drive, Thousand Oaks, CA 91360

"Traveled 15 miles to the Apple Store at the Oaks Mall to ask a rather important question . With the new iPhone software 17.3 update, there is a feature that has been discussed in various media that is a major security feature update. So I asked the question to an employee and she did not know what I was talking about, amazing, is this “new school”? She searched on her phone for an answer, and then instructed me to call the “Apple Help Line”. Well if that is the case, why do we need an Apple Store? So I left the store, then came back to ask someone else. He was extremely helpful and explained it in about 90 seconds. The bottom line here is a corporation or in this case a store, “a chain is only as strong as its weakest link”. If the late Steve Jobs, co-founder of Apple, was still alive and “shopping” this store, she would have been terminated her on the spot."

"Booked an appointment to replace my battery. Booked weeks in advance and when I arrived, I was told they didn’t have the battery in stock to do the replacement. The management does not have the foresight or decency to prepare ahead of time nor tell me before I arrived. Booked weeks in advance and moved commitments aside just to waste my time. If you need to have your device worked on, I would consider somewhere else. I’m giving an extra star because the dude that helped me did what he could given the circumstance he was place in by management."

"More than 40 minutes i have waited for an iPhone. that is really ridiculous. I was really disappointed with there service. it's one of the best company and just to buy a phone that much of wait. I can buy a phone from Best buy in just 10 minutes. I'm really angry about them."

"Amazing store! I always get in here fast, and come out fast. I’m a college student, so I bought a MacBook last week and got an $150 gift card. I came back today for a HomePod Mini, and again, great service."