Walgreens 155 Northgate One, San Rafael, CA 94903

"YOU DO NOT NEED TO SEND THE ENTIRE PHARMACY STAFF TO LUNCH ALL AT OUNCE. THIS LINE IS RIDICULIOUS EVERYDAY AT THE SAME TIME"

"The associates are sad. They dont know what they are doing. 3rd st is way better. They're more busy and might take an extra 10-20mins to be attended sometimes. But atleast they know what they are doing. And that location is more open to different insurances such as GoodRx. One thing i dont understand is how can the walgreens in san rafael accept goodrx for one medication and northgate say they dont. Yet my walgreens app. Acknowledges goodrx and allows me to use it too. But in person, its rejected. Never coming back to this walgreens"

"This is the only pharmacy I'll go to. The staff is great and do the best they can. When I couldn't find a medication that is on a national shortage, one of their staff was looking out for me and when they were able to find some they immediately called me and held it. Sure, sometimes there is a wait, but that's gonna be all pharmacies. I really appreciate these guys."

"Things have really changed the past couple months. This used to be my favorite location and I even stayed with them when I moved and drove 30 mins to pick up my meds but recently things have gone really downhill. Whenever I call I can't reach anyone. I am usually on hold for 30-45 mins and then it seems like they pick up and hang up and then I have to keep calling and waiting until someone does finally pick up. The lines at the pharmacy have gotten really bad as well. I have to devote so much time to trying to get ahold of someone and then more time picking up my prescription, it's just like all the other locations now. 2 stars just because I'm hoping this is temporary and they'll go back to how they were before."

"I came at 11:30 to pick up a prescription. They told me they were behind and it would take about an hour to fill and asked if I’d wait. I told them I’d come back later. So I returned at 4pm, waited in line for fifteen minutes, only to be told it still wasn’t ready. The person who assisted me was unprofessional and flippant. Rolled his eyes at my direct but professional frustration at the situation. I could then see him in the mirror making small talk and joking with the pharmacist while others waited in a 10+ person line behind me. Amanda Waite, the pharmacy manager, has always been kind and professional. The people I dealt with today, specifically Sam S., was not. I will not be returning to this Walgreens pharmacy."