Santa Clara DMV

"The first time I was here, I had the luck of interacting with two nice ladies and only one rude gaurd. I had to wait for 2 hours even though I had an appointment. The second time I went there, the staff assigned to me was extremely rude, wouldn’t look at me, shook her head multiple times filling my documents, made me write my SSN on someone else’s application and after giving me a sarcastic comment on it realized she made a mistake, had to cut out that piece of paper. I ended up paying an extra 45 dollars for a test. She constantly mumbled while I was waiting in front of her (FOR 1 HOUR) and when I told her I can’t hear her, she yelled at me! There goes 5 hours of my life, and all my energy for the week!"

"It’s difficult to “rate” a DMV experience, but I wanted to offer a few pointers. Do try to get an appointment. There’s a separate queue / line for appointment holders. Otherwise, use the “get in line” feature to start the waiting process. N.B. With “get in line” there was still a long queue / line outside, so don’t wait for the text message to head in. There’s also a self serve kiosk on the back right (once you enter). If you’re a AAA member, consider their DMV services as a first step."

"It looks like most people more or less had similar bad experiences with the staff as I had. My experience was even horrible! The guard and security staff appeared to be racist, rude, and unfriendly. Basically, they don't know what they are doing. There is no consistency on anything nor any clear instructions on what to do next. I wonder if these security people even have minimum education at all! This is not the service we people pay taxes and vehicle fees for every year!! But, the white lady officer at the counter-17 was actually well-behaved, modest, and helpful. Overall, I don't recommend this DMV to anyone. I would ask others to report immediately to the higher authority or police if they face any misbehavior or discrimination in the future from any security staff from this DMV."

"Is there a negative star? Ah, the dreaded DMV, where dreams of efficiency go to die! It's like entering a maze where the walls are made of red tape and the exit is guarded by grumpy gatekeepers. I park my car, hoping for a quick in-and-out, only to be greeted by a DMV old Asian gentleman who's crankier than a rusty jalopy. After what feels like an eternity, I finally muster the courage to approach a slightly less grumpy middle-aged woman DMV employee, who said she'll assist me next. But alas, when she returns, she spouts off some misinformation that I know is about as accurate as a fortune cookie prediction. Undeterred, I politely point out her error, prompting her to summon her boss. And what do I get? More of the same nonsense! But I'm not about to let them off the hook that easily. I challenge them like a knight facing a dragon, and suddenly, their tune changes faster than a kid on a sugar rush. In the end, after 50 minutes of my life wasted, I walk out with nothing more than a statement and a strong urge to never return. So here's a tip for anyone brave enough to venture into the DMV: Bring snacks, bring a book, and most importantly, bring your sense of humor, because you're in for one heck of a bureaucratic adventure!"

"What I loved? - Cleaner space - Polite and friendly staff - Clearly marked lines for non appointments vs. appointments - Well arranged seating area My pain points? - Wait time was over 3+ hours (I arrived ~11:30 am, got an official at 1:45 pm) Attaching a video and some pictures for your review. - In the end, my query was not resolved"