Auburn Extreme Powersports

"Great guys to work with and super friendly. Both Jereme and Jeff are solid guys. I’m already enjoying my new “yard boss”!"

"I am currently having a prolonged service experience at Auburn Powersports for my Polaris snowmobiles, and unfortunately, it is far from satisfactory. Despite booking the appointment well in advance (2 weeks to the next open service date), I have faced ongoing communication delays and multiple issues with the service provided. My sleds were dropped off per my appointment and were not looked at for over 3 full weeks despite numerous calls to the shop requesting status, and parts order updates. It is now February and we still do not have any resolution to the issues that have been exacerbated by a lack of professionalism and attention to detail. The first post-service ride uncovered significant problems directly related to the service provided, including a disturbing sound in one sled and loose engine components in another. These were issues that were related to and caused by work done by the shop that had clearly not undergone a critical step in the quality control process. The snowmobiles should have never been returned to me in the condition they were. I had to bring the sleds back for a second visit, where more issues were identified, related to the original work done. Unfortunately, the mechanics only addressed the issues we the riders pointed out, rather than doing a full inspection on the sled and work completed in order to truly troubleshoot what was going on. My biggest concern is the ongoing problem with one of the snowmobiles. Loose and misaligned components from the initial work have caused additional damage and wear on the system. Despite an attempt by Auburn Powersports to correct the errors of the initial service, a subsequent ride revealed a worsening sound and further wear leading to the presence of metal shavings, raising questions about the thoroughness of the initial service. I asked the team at Auburn Powersports several times if the sled had been repaired as this was its second visit to the shop in as many months and they assured me that it was taken care of. I later found out there was a discrepancy in the confidence in the work from several members of the team. The communication from the Auburn Powersports team has been frustrating and lacking. I am constantly having to call the shop and drive this issue to resolution. Clear explanations of the issues and the steps taken to address them are not being provided, leaving me in the dark about the status of my sled. We are now in the middle of the winter riding season and going into the 3rd month of issues. The cumulative impact of these issues has left me with a lack of confidence in the quality of service provided. I believe in supporting local businesses, and my decision to choose Auburn Powersports was made with that intention. However, the current circumstances have left me regretting this choice. I will continue to contact the shop and drive this to resolution and hope to receive the quality of service expected from a local specialty shop like Auburn Powersports. I will update this review once resolution and complete repair has occurred. I hope this detailed feedback prompts a thorough review of Auburn's service processes and improvements for myself and future customers. UPDATE: The owner, Jeff, once back from vacation, handled the manner professionally and took care of us as the customer. I paid for a new driveshaft and Auburn Powersports supplied the remaining parts at no cost, which included bearings, upper and lower drive sprockets, backer plate, and new quick-drive belt. We worked together on a reasonable agreement for the labor to install the parts, and after (2) rides I can confidently say - the sled is back together and operational."

"Jereme Bell gave us a great experience purchasing our new side by side. Very thorough, no run around. It was a smooth sale. No pressure to purchase. Hands down one of my best experiences making a purchase."

"The dealership was easy to work with and eager to help me outfit the bike to better suit my needs. Both Zach and Jeff in the parts department were extremely helpful in finding parts that fit my budget and parameters. Jereme Bell in sales was readily available and extremely responsive. They will be the first shop I turn to in the future."

"Auburn Extreme made it super easy to buy my new snowmobile. Jereme was super responsive and helpful in answering all my questions and working with me to get my sled built and ready for the snow the next day. When my sled needed recall work, the service department sent a very nice tech who drove down to my residence to flash my sled in my garage. Wow! Now that's customer service. I had questions regarding warranty status of my vehicle that Jereme answered professionally via text message. They are good people that care about there customers. This is how I felt with every individual I encountered. Thank you guys for getting me set up and dialed in."