Living Spaces Distribution Center

"The sofa care package is such a scam. Its been almost 3 months and stain had happened and the insurance companies keep pushing out and cancelling appointments. Stay away from living spaces and more importantly their care/insurance packages."

"Collection is great for a reasonable price as compared to other furniture stores. Was a little disappointed with their rug selection for the size we wanted. I like their design software but wish it reflects all the items in their store"

"BUYERS BEWARE: It's big, they have a lot of selection, and we wanted to love them because it's a NorCal chain... but we can't given the lack of quality and good business practices. I have 2 pieces of furniture that I bought from Living Spaces in 2021, a glider and a couch. The couch is collapsing under the Chez Lounge and the wood in the back of the glider is broken and squeaks so loudly that it wakes up our children as we rock them (which is the whole purpose of us having the glider). I had purchased the Care Free 5 Year Plan through Living Spaces and Uniters (which they upsold me pretty hard on). When I opened claims with Uniters, they told me that the issues were due to "normal wear and tear". When I contacted Living Spaces, they told me to contact Uniters. What this means is, "normal wear and tear" of Living Spaces' furniture means that it can be expected to last 2 years. For furniture that costs thousands of dollars, this is unacceptable to me. Furthermore, the pushing of a "care free" plan when neither that plan, nor the general backing of the Living Spaces organization stands behind the quality of their furniture is really disheartening. I would strongly recommend that anyone look somewhere else for furniture, because the things that Living Spaces sells is not high quality - look at how quick they are to not stand behind the build quality."

"DON'T SHOP HERE! My wife and I have shopped here before and had similar experiences both times. We will never buy from any Living Spaces again. The in-store staff is friendly and helpful, but numerous unacceptable issues arise when dealing with distribution and customer service. For example, our sofa was scheduled for delivery and it never arrived. No one called to inform us. After we called to inquire, they rescheduled a six-hour window from 6pm-midnight on a workday. Again, the delivery never arrived without any notification. We were also unable to track our order online due to the website not working. After calling the following day, we were informed that our item was lost. We were provided with a direct phone number to bypass standard customer service, which was useless since no one would pick up the phone---it always went straight to voicemail, which was never returned. We had also been told that a manager would contact us within 24 hours, which never happened. Three days later two different people called to inform us that our sofa had been located and to confirm a new delivery window. That window came and the online tracking stopped working again. We called to see when the item was arriving and were told that it had not been scheduled for delivery. This representative also refused to let us speak with a manager, so we have no idea if/when our sofa will arrive. Completely unacceptable. Meanwhile, we have no furniture due to just having moved, and my expecting wife is reduced to sitting on an air mattress and lawn chair---we had disposed of our previous couch the day the new one was originally supposed to arrive. Update: The delivery was rescheduled twice since then and no one ever showed up. That's a total of FIVE missed 6-hour delivery windows without any notice (before, during, or after) from Living Spaces. After another 3 days, we were finally contacted by a manager who informed us that our sofa was at the distribution center down the road in Freemont, but it still couldn't be delivered for several days. She did offer a measly 10% refund to be given at the time of delivery for the inconvenience, but we are so fed up that we are going to rent a U-haul and pick it up ourselves---that's if it's actually at the distribution center. We'll see."

"If you opt for pickup, this is the warehouse where you'll have to go pickup most unassembled goods. It's about a 10 minute drive north of the showroom. Pickup is fairly straightforward, follow the signs and drive up the gated area, right before there's a loading ramp with room for 4-5 vehicles to back in, door by the immediate corner is where you check-in."