South Bay Family YMCA 1201 Paseo Magda, Chula Vista, CA 91910

"The scene is Surprising here. The staffing is constantly changing. Recently my mom passed and the YMCA has helped me cope with this loss through freidnship, exercise and growth. The Gym Manager, Christian exclaims, "God is Good." I love his fellowship and brotherhood. I have a daily purpose God, Church and the YMCA!"

"Nice polite and enthusiastic employees always a pleasure to come to the south bay YMCA. VERY CLEAN and a great pool."

"It seems like the pool here is frequently inaccessible. I've shown up 3 times in the last few months and the lap pool is closed for whatever reason... Not sure what the problem is at this Y..."

"The people who work here do not have neurodiverse training. I came here with my autistic son and he was having a small meltdown over waiting to get checked in. He made his way in the hall by the pool door and wouldn’t let me get him back to the front desk. So I filled out the waiver in the hallway by the pool entrance with him. I needed to go back to the front desk to ask if we were good to swim. So I left him there for a moment and in that moment a woman came out and let my son out into the pool area. I had to run down the hall and get him back inside. He sat down at the bench and waited. Then one of the workers asked the other if we were good to go because she saw what happened. But all of this could have been prevented if the workers here were neurodiverse trained. All it would have took was for one of the 4 people behind the desk to come out and assist me. There was one person doing all the customer service and others sitting or standing around. And no one cared that I was having trouble. Also, there are a lot of rules here with no proper direction. No one told me where the locker room was. We get out to the pool and someone tells me the pool my son is about to get in is closed and we have to swim in the other pool. We get in the other pool and the someone in there tells me this part of the pool is just for lessons. We finally make it to the right spot, but then there is a jacuzzi next to it. My son loves jacuzzi’s and gets in them to warm up, but the one here is 13 and up. So it was a struggle to keep him out of it and we ended up having to leave because he couldn’t be in it. It was a major struggle to swim at this place. And we won’t be back which sad because we own a house just a few blocks from here. This place needs neurodiverse training bad."

"Alex at the front desk was really rude, I'm asking YMCA please stop bringing in teenagers or young people ,They don't know how to treat people, bring in seniors bring in adults who have some experience with customer service... Try to remember that everybody at the front desk is Supposed to be trained in customer service... I was hung up on right in the middle of a conversation because the little teenagers that answer your phone system thought it would be fun and the girl was laughing... I was asking about joining membership, I'm appalled that you guys allow this to happen, Please record every call so you know what's really happening, Please stop allowing young people to work at your facility, You don't know what they're doing because there are no managers at the counters watching what these little kids/teens/ with horrible attitudes are doing. Help."