Top Knot Flooring

"We used Top Knot flooring in August of 2019 to refinish a back bedroom, Kitchen & living/dining rooms. We were ok with the results. This past July, we had a water leak in our Kitchen & needed to have a few of the boards replaced due to buckling. Placed a call to the Walnut Creek show room leaving my name, number & a brief description of our problem. The voice mail said that our call would be returned in 24 hours. Called for the next three weeks, stopped by the Walnut Creek showroom (closed) & finally called the Concord showroom. Spoke the the Owner (Mike) he told me to go onto the website & complete the quote form, after that, he would come over and take a look at the damage. Also, when filling out the form, I indicated we were interested in new carpet for two of our bedrooms. Received no follow up, the call& the quote we’re done on August 18,2022. This morning I decided to give it another try. Called the Concord number, spoke with Mike. Could tell from his phone manner I wasn’t getting anywhere and turned it over to my husband. He told my husband that it was a waste of this time to drive over to look at a job for less then $3,900. Mike was rude, not in anyway professional and a complete waste of time. With this type of customer service, will be surprised if he stays in business. ,"

"Mike and Top Knot did my whole house Hardwood refinishing. Their quote was the second lowest, but unlike the "lowest" there was no built-in hidden costs. Top Knot was the ONLY company out of no less than four who I had generate an estimate, provided a reasonably detailed estimate, and schedule was reasonable too. The quality is great, willingness to tailor the work as needed, prompt, polite, and at the end of the day - no broken promises. I'm a general contractor superintendent for major projects in SF and Top Knot is 5 stars in my book. Highly recommended."

"We had a great experience with Top Knot Flooring. As new homeowners, refinishing our hardwood floors was our first renovation. Mike took the time to educate us about the process. He was super patient with us while we considered our options and selected stain color, even when we changed our minds on things. Mike and his team were knowledgeable, professional, hardworking, and trustworthy. In my experience, these traits are hard to find in a company. Needless to say, we are extremely happy with the way our floors and baseboards came out. I would recommend Top Knot."

"I was so satified with his professionalism & friendly attitude about all my needs concerning my floors, crown molding & windows . Mike & his employee's are very quick & efficient. The prices match Top Knots amazing work! I would definitely refer them to anyone that needed flooring or any kind of work in this area! Beautiful work that is custom to your needs!"

"Mike at Top Knot Flooring did a great job on our remodel. The hardwood flooring looks amazing! He traveled out for our job and it was not hassle at all. I highly recommend them for any flooring work you need."