Milwaukee Electric Tool Corporation 1130 North Magnolia Avenue, Anaheim, CA 92801

"Walked in to check the place out since 99% of my tools are Milwaukee. No greeting as I walked in-meh..No Can I help you? -ok..There was ONE male employee who actually helped me out,the rest-chicks-couldn’t be bothered,small talk not pertinent to the business in which they are employed.. 5 stars to one of the 4 employees that actually helped me. 0 stars to the females that valued personal conversations over customer service for which they are employed. This kind of poor representation causes customers,potential customers to reconsider their purchasing power."

"Hands down, the worst customer service experience I have ever encountered. Over a month ago, my husband realized that a battery purchased less than a year ago, wasn't working. Manufacturer covers 2 years so he called the 1-800 number and was told that he could take it in to our local location. He took it to the location, offered the representative a receipt of purchase (for the date), and was told that it wasn't necessary as the manufacture date was on the product itself. Gave him a receipt, told him it'd be ready in 2 weeks, and he left. With no follow up from the company, he gave them a call three weeks after dropping the battery off. He was told his claim was denied because there was no receipt for purchase. He explained that he'd offered the receipt and immediately emailed the receipt. Was told it would be reviewed within 72 hours. No response 72 hours later. He called back and nobody knew what was going on with the claim. They asked for 24 hours to get back to him and find a resolve. It has been 4 days, he called back today because the bottom of his receipt clearly states that after 35 days, they dispose of the items left there. They had no idea what was going on. As of today, over 5.5 weeks, there is still no resolve. We do not have a new battery, we don't even know when we'll find out if they're replacing the battery. We could have very easily returned it to the store of purchase, but we followed through guidelines online and directions given to us by phone and in person. This has been the worst, most frustrating and time consuming process. I simply don't understand not standing by the warranty, using the manufacture date on the product, and receipt which was offered and letting him be on his way."

"A general complaint about Milwaukee tool service center. I have had two 18v fuel hammer drills that didn't work right for a long time. I never knew if it was worth trying to repair them. One of them I dropped from 35 feet, so it was stuck on hammer. And the other was given to me by someone because the chuck wouldn't tighten correctly. Recently my 18v Fuel rotary hammer just shut off and stopped working. I bought a 12v to finish the smaller parts of the job, but decided I needed to repair the 18. So I took the rotary hammer and the two hammer drills in, expecting (as many people have commented on numerous threads) to pay a $35 inspection fee for each one and get a quote on the work. That may seem like a problem to some. But there was no $35 fee, and how they process these repairs is far worse in my opinion. Instead, the counter person told me the rotary hammer could be "as much as" like $290 to repair and if I submitted it, I was agreeing to that max price. Well I'm pretty sure a new one at Home Depot doesn't cost that much, or not much more. And the issue also seems electrical, since it doesn't light up on trigger at all. I figured I would open it and if it wasn't simple, I'd just buy new. But on the hammer drill given to me, he said it was "under warranty" and he didn't give me any max price. On my older hammer drill, he mentioned a price that seemed reasonable (can't remember with paperwork not on hand). So I turned in both. I get an email with no reference numbers, no price information, and no summary of any kind, just an alert that the tools were ready for pickup. The counter guy was inexperienced. I can deal with that. I've been there. I feel bad for someone that isn't trained and has to repeatedly ask the other workers for help. But it was excruciatingly slow. So, the hammer drill that I was told was under warranty, he brings out a brand new box. My older hammer drill he brings in with a tag. So they've already replaced one and repaired the other. He shows me two invoices that have to be charged separately. Each invoice is for about $130. It's been a long time and I just want to get out of there. But AFTER I already paid for the new one, I noticed that it's NOT a hammer drill and NOT fuel. I mentioned this and the girl at the other register says "we don't make that model any more, so we upgraded you". I asked how it could be an upgrade if it isn't a fuel hammer drill. She said I signed a repair order that authorized the costs/terms. I was not happy, but also not in the mood for this to take another 40 minutes over what it was already taking. The clerk didn't know how to print the two receipts, so he fumbled around for quite a while before finally asking for help. Now I'm sitting here feeling like they robbed me and the way their system works, you're agreeing to whatever solution they decide at the moment you drop the tools off. The girl had mentioned that they would have to check to see if I could even recover the broken tool they replaced, but that it was probably already disposed of in Wisconsin. I don't see how this could possibly be the official system for a company like Milwaukee Tool. If it is, I'm really tempted to switch brands, even knowing how many thousands it would cost me. I love my tools and I'm addicted to growing my collection. But part of that was the expectation that Milwaukee would stand behind their name and do honest business. At the very least I would expect them to notify a customer before proceeding with an irreversible solution like a costly repair or disposal. And the fact that they didn't replace a tool with the exact same, or higher specs is just wrong all around. I have a high threshold for confrontation and sometimes I just don't have the fight in me at all. But I have a very low threshold for changing who I do business with. The very least I feel like I needed to do was warm people about Milwaukee's repair practices."

"My dad tried to fix my 9 amps battery with them, but they told him they need to see the receipt where i bough them, but i bough it at home depot a year and half ago. I went to home depot ans they said they just can get back for 6 months. Please help i'm great customer of this brand."