uBreakiFix - Phone and Computer Repair

"The employee that worked with me, Micah, was so empathetic & understanding when I came in the store in tears over my phone. I explained that it wouldn’t turn on & that I was distraught because I had text messages from my late father & I on the device. He assured me that they would do what they could & while my phone was not able to be fixed (not the fault of any employees) he gave me information on a way to retrieve my precious memories. He was not only helpful but so very kind. A ray of sunshine on a very stressful & tear filled day. Give this man a raise & a promotion! I wish I could rate 100 stars. Thank you so much for your time Micah!"

"Where to start! These guys are amazing. So sweet and fast, and smart! Shoutout to Zach (Zack? haha), he was SUPER nice, super fast, and their pricing was great! Cannot recommend them enough. I thought my phone was done for but a few bucks later I’m back in action. Thanks guys!"

"From booking my appointment via the web page, follow up via text and email, to the actual service performed, my experience was great! They provided me an accurate estimate up front for replacing my screen. The service tech told me what I could and could not expect from the repair. And even though I was quoted a possible time of between 2-6 hours, my repair was completed within one hour. Also - super courteous, professional staff. I was pleasantly surprised by my entire experience."

"Shocked mobile phone repair appointment was offered the next day. Tech very knowledgeable and patient. My phone was like new in 30 minutes! Very happy with this service!"

"TL;DR -- Cost me more than the original 3ds price, damaged it worse than it was, did not take responsibility. I would not recommend them to anyone. This is a brief account of a very long and unpleasant experience. I left 2 Nintendo 3DS with UBreakiFix Winchester rd. in January of 2023. I asked them to be extra careful since the handhelds were collectors editions. I was not in a hurry, and I was willing to wait, as long as they could fix them, properly, with original parts. I paid the assessment fee, and was told that they'd contact me when the repair had updates. They never called. I called a few times, and then they said the handhelds had to be sent to another location (From Winchester road to Wolfchase), since the technician was not able to fix it. I waited and continued to call every 2-3 weeks to get updates, which never came. At around August, they told me that parts were arriving. The parts did not arrive. In early November, I called again and the manager of Wolfchase, Zack, told me that they had fixed one of the handhelds, and I could pick it up. I went there, and realized that the cover had been scratched very visibly. I reminded the manager of my earliest request -- which I emphasized in every call for 10 months -- to be extra careful, since the consoles were both collectors editions, and very dear to me. He said it wasn't his fault, and that he was sorry "someone" had not been careful enough. I asked about an estimate for repairs on the second unit. They had none. "Parts are still being delivered". I said that I wasn't going to make a big deal of the scratched cover, if (an ENORMOUS "if") they fixed the other 3ds properly. I even said I could bring the replacement cover for the one they had scratched. He said he would look into the possibility of installing the extra cover -- almost as if it had been my fault they scratched it. I went home to test the unit thoroughly, and found out that the 3D function was not working. It was not damaged before (it was the motherboard). I called them and decided to ask for a replacement of my cover, which they damaged, since they had to fix the 3D anyway. Zack once again was deflective, and said that he "would see" what could be done, instead of taking full responsibility for the absolute horror of service they had provided so far. I went back to the store, and thought it would be better to get my handhelds back, since almost 11 months had passed, they damaged one and not repaired the other. I asked for a refund on the damaged 3DS (almost $150), he said he would have to remove the motherboard they installed (after 10 months). At that point, I had very little confidence that he would repair the 3D, or replace the motherboard in a reliable way. I was very upset, but politely declined. He said it would take some time to put the other 3DS back together. At that point, I had zero trust in the store, their technicians, their service and their word. I asked Zack to just bring me the 3DS and I would take it elsewhere. I took the loss, and went home. So, after 11 months, over $200 spent, I got one 3DS in pieces, the other one more damaged than it was when I left it there, and the worst customer service experience I had in my life. I won't trust them to change batteries of a remote."