Golden West Collision Center

"I will be very honest with this review and I hope it helps. My insurance company recommended Golden West Collision Center after an accident with my car. I was able to get in the same day of the accident to have my car looked over and get an estimate for the cost to fix it. At my initial visit the staff was friendly and helpful, all went smooth. A few days later I got the update that my car would take approximately 2 weeks to fix. Now this is where is gets a little disappointing. When I went to pick up the car, I could clearly see the bumper was not aligned properly.There was a gap on the side where the repair was to be done. I pointed this out to Andres, who noticed as well. I left my car so that they could fix this, thinking I would get it back the next day. This was not the case. A few days later I went back and there was still a gap and then I noticed the paint in the area that was fixed was not correct as it had more of a yellow tint in it vs my white plus there was over spray on the hood and doors. Again they kept the car to fix these two issues. The third time I went back the gap was still not fixed. At this point after several attempts at fixing my car, to be honest I was done. That is when the owner, Joe McKenna, contacted me wanting to make things right. He was able to get the insurance to authorize the actual manufacturers bumper for my car and make things right. After 4 weeks, I was finally able to pick up my car and it looks amazing. Joe and the whole team at Golden West Collision Center were great and I am thankful for all the hard work that team put into getting my car back to normal. It was definitely a longer process than I anticipated and yes there were bumps in the road but they did come through in the end. For this I am very appreciative."

"A very professional body shop. All our interactions were very good and courteous. The vehicle repair went on promptly and smoothly. They kept us very well informed the whole time. The front desk and everyone in the shop were very sweet and accommodating. They answered all our questions and cleared all our doubts too. Will definitely recommend this place to everyone."

"I had a fantastic experience at the collision center! They not only installed my battery for free on my Hyundai but also did so with remarkable efficiency and professionalism. They provided an excellent service and even offered some extra assistance. I highly recommend this center for their outstanding customer care and expertise. Thank you for making my visit hassle-free!"

"Had a hit-and-run. Henry and team did a wonderful job fixing the passenger side door, panel and tire rim. The car looks new again! And they delivered 4 days ahead of schedule, what a happy surprise."

"Golden West was a great place to go to. I was checked-in very quickly and Daniel went around my car and described the work that needed to be done and how long it would take. Everything was done professionally and efficiently. They partner with a local car rental company and I was able to score an Audi A6 while my repairs were being completed. The work was done and delivered on time and as promised. Henry walked me around the car and summarized what was done. They made sure I knew my warranty and signed me out. It was a great process and I will go back if needed."