Smiles West - Lake Forest

"They have a horrible organization at this moment. Their surgeons are double booked. They don’t order the prescriptions organically although they said they would do. They had me wait for 1.5 hours and I am so upset today."

"I went in for a cleaning. After multiple forms of images were attempted/taken of my teeth and my bone/gum loss was measured, I was sat down to be sold on a bunch of "extras". When I inquired about getting my teeth cleaned, they said they could not do that. No dentist actually looked in my mouth and inspected my teeth. For all intents and purposes, I walked out of there worse off than when I arrived for all the time wasted on this visit that I will never get back. I would not even give them 1 star if it weren't for the fact I had to in order to post this review"

"Great staff all the way around: front desk, dentists, dental hygienist. So happy for their professional services. Thinh always does a great job."

"Doctor was great with my son, she did great work and made sure he was relaxed and calm as possible. I think it was harder on me then him and he got the work done."

"I wish I could give a better review but I just want to be honest with my experience. The front desk lady was really helpful and nice. But, the dental assistances were a different story. I felt like they don't have the passion to work with kids. My son was calm and did what they asked him in the beginning. But he gets anxious once they start working on him. They tried the calming gas and it did not work, they also had him wrapped and I think that made it worse. The assistants didn't have a touch to calm him down. I could feel their frustration, and they did not try other things like negotiating with him it was just like forcing him to "relax" I felt terrible just watching and hearing how he screen for his freedom more than 20 min. I knocked on the door to tell the dentist to stop with the procedure and once he got release from the wrap, he ran out the front door, he did not wanted to go back, I actually had to run out and get him from the parking lot s. It was a really traumatic experience for him. The actual dentist was nice and helpful but her assistant team needs to improve and have better knowledge of the way they approach kids with anxiety about dental procedures. Update: November 14, 2023 We went to another dentist and my son got 2 out of 6 cavities filled with no need for anesthesia. There was no need for calming gas or wrapping him up. The dentist was patient and gave my son a minute every time he needed it to take one. He helped him relax and explained what was happening and showed him the dental instruments that he was going to use. He also is going to work 2 cavities for appointments that way the visits are short and kids can manage better in shorter appointments. At this dental office they wanted to remove 4 teeth, fill in 6 cavities and do 1 mini root canal and apply a cap on in 1 appointment. The other dentist did not suggest removing the 4 teeth there is no need to do that. I am glad I looked somewhere else and that I found a dentist that is compassionate and knows how to treat kids."