Les Schwab Tire Center

"Where to begin? I brought my kia here to get new breaks a few years back because I had worn to break pads entirely down to the calipers. I had all four breaks replaced for a pretty penny. I was happy with the service at the time. But about a year later one of the calipers failed and started hemorrhaging break fluid. No problem - sometimes there are faulty parts and they need to be replaced. I called them to have the caliper replaced under warrantee. I was told that it was not under warrantee anymore, which was wild because I barely drive this car and it had only been a year. There was no way I had driven 20,000 miles already. Upon closer inspection of my receipts from a year before I found that the mileage had been incorrectly noted for the rear breaks. They were completed a whole month before the front breaks and yet the mileage noted was 10,000 miles higher than in the front break paperwork. When I brought this to their attention, they immediately apologized and honored the warrantee. This would've been a positive review if the saga stopped there. Problem solved, right? Unfortunately, when I picked up my car the parking break no longer worked. My car simply rolled down my driveway. I was told to pump the parking break a bunch to fix it - this did not help. I brought it back to the shop the next day and they checked it out and determined that "nothing was wrong" and "the parking break isn't supposed to be able to hold the car anyway". They were completely unconcerned that my car would go rolling into traffic. When I got the car back, they had pumped the parking break so much that it held on my driveway for a solid minute before rolling down again. It's a good thing I sat in the car to see if the break would hold instead of just trusting them because it would've rolled into traffic and seriously hurt someone if I had gotten out of my car. When I called back, they maintained that it was fine that my breaks didn't work - they weren't supposed to work! They were very patronizing and talked down to me while they explained that my car was supposed to roll into traffic every time I parked it on an incline. In the end, I took the car to a different Les Schwab location (Woodland) and had them take a look. In a half hour they found that the rear left caliper was a faulty part and wasn't engaging the way that it was supposed to. They replaced the part and sent me on my way. Surprise! The breaks are supposed to actually work. Even on an incline."

"Tyler and Jose were very helpful!! Im very impressed with their customer service and attention to detail. My brakes were done in less than and hour and half. Even was done correctly and feel confident that I went to the tight place. No issues whatsoever!! I recommend this place to everyone. Thank you Les Schwab of Dixon for taking good care of my car and me."

"I went in for a tire repair today. Received great service from Tyler and Jose. This place is well managed!!"

"First I’ll preface with I’ve previously had good experience at their Woodland and West Sac stores for tire repair. Called Dixon since my vehicle had a serious flat tire and since it’s AWD it’ll likely need all four tires replaced. This was urgent since I had to decide which place to have the tow truck drop off the vehicle. I appreciate they didn’t have it in stock but frustrated he kept diverting me to alternate tires. Difference was my stock tires had an inner foam lining, the alternate did not and the representative said in “his opinion” it doesn’t make a difference. As if he drives the car I had day in/day our. Quoted me $2300 for new set. I said I know my vehicle dealership sells for $1600-1800 (including labor). He didn’t think that would be true. I decided to tow to the dealership. New tires on by the afternoon for $1800. Tow was covered by insurance. I’m OK with pride differences and lack of knowledge on vehicles, but don’t discount the customers knowledge. I’ll go to Les Schwab for tire repairs but not going to go to them for new tires."