CVS

"Had a great shopping experience at CVS today in Windsor. Needed a passport photo in a hurry. The cvs associate did a great job and I left in just a few minutes with the photo. I was also able to pick up a few items I needed at the store. One stop shopping !!"

"Worst experience ever! Horrible customer service from the pharmacy technician Dan Mac Gregor Golden RPT license number 32668. As I waited in line and was called up to the register he stated, he would not help me. He refused to make a new patient account for my 10month old son, who needed an antibiotic urgently. Medication was in, but he would not make an account. He stated his role was to only administer vaccines and clearly stated he does not help customers needing medication. I was turned away. He also had his cashier in tears from all his negativity and rude comments that she felt so overwhelmed with his obnoxious comments that she walked out on him! I will be reporting his license to the state of California, as well to the university of Arizona. If he does not take his professional seriously he should not be able to work under his license."

"Coupon machine doesn't work. Cashier is unable to properly count the money back of the customer in front of me, so the customer counts it out for the cashier. After the customer leaves, the cashier says the coupon machine is the only one in the store and calls up a clerk to come look at the machine. I ask if coupons can be printed at the register and I'm told they cannot, but "there's a long receipt that comes out with coupons when you buys something." So how will that help me *before* the purchase? The clerk arrives and is unable to make the machine work but says there's another one in the back of the store. We start to walk over. I suggest that the clerk shares the knowledge of the other machine with the cashier to which the clerk replies, "Oh, well, she only works in the front of the store." Closer and closer to the movie Idiocracy every day. Did the machine in the back work? Of course not. But the clerk walked away before checking that it did. I gave up on the coupons, shopped and approached the register. The cashier was arranging something on a shelf so I approached the self-check out to which the cashier ran over asking if I found everything all right. I said yes and proceeded to scan my items. The clerk said, "okay, well just let me know if you need anything." and proceeded to stand behind me and watch me scan instead of returning to the shelf that needed straightening. This is not the first time I was weirdly treated at self-checkout. On a previous visit, I was intercepted and escorted to the self-checkout and my items scanned for me. It felt less service and more "we don't want you stealing anything." Both times there was nothing outwardly aggressive or shady about me -- it wasn't like I was walking around with a big backpack or trench coat to hide items. Today's hovering, though, hit a new low, and made me feel like I was being racially profiled. Again. I understand if theft is an issue, but there are better ways to deal with this as a company than awkwardly hovering behind your once long-time customers. Take out the machines and employ people at your registers who know the basics of a store, and get your machines working. Sad to say I'll be shopping elsewhere from now on."

"Review highlight: Waited 50 minutes on hold and then was told to go die by the cashier. five minutes to even get the option to talk to someone live by phone and then they put me on hold for forty minutes. I want rip off my ears hearing it tell me the same line about forward slash vaccines. The music loop is incomplete too, so every thirty seconds the call goes completely silent and gets your hopes up. ITS FIVE THIRTY ON A WEDNESDAY. edit, we are at 50 minutes. Edit pt 2: Cashier told me to go die after telling me she would not refill my prescription. This directly conflicts with the last time I called. They did a partial refill because of a shortage and said I could get the last 4 at a later time. The main store manager would not listen to my complaint either so this is just something they support. Disgusting behavior. I hope they burn down"

"Nice CVS. Friendly cashiers and staff. Been coming here often since my favorite Sebastopol CVS moved. Selection is pretty good. Parking is easy. And of course, love my CVS Bucks! :) Update: Dec 2021. This place has gone down hill fast. There's barely anyone who works here. I had a lot of patience due to Covid. But this is ridiculous. I waited for my medication for over 2 months. The pharmacist quit. HOURS waiting on a phone that doesn't pick up. Some days the pharmacy is open, somedays it's not. No one is taking responsibility. Long lines out the door. I heard 300+ CVS's will be closing every year. This place is a nightmare right now. Go somewhere else!"