Supercuts

"Today is the third time I am turned away from receiving service. Reasons go from “we’re short staffed, I have other clients ahead of you, call first before scheduling, we’re too busy today”, etc I get all these reasons regardless of me having a booked appointment that shows availability in their system. If this is an error on their system, it should be solved so that customers don’t book an appointment when they’re short-staffed, and it shows as busy. I keep coming back here because there was a lady named Star who offered superb service for gray blending and haircuts. She’s extremely kind and attentive. Hopefully, they have / hire more staff like her."

"Arriving at 10:30am in the morning I walked in with no appointment and was able to get a haircut right away and it was fantastic! I just typed in my phone number and they found my account right away and allowed me to choose the options I wanted. Peet's coffee is right next door for the best morning ever!"

"I LOVE my hairdresser, Yvette. She’s been cutting my hair for 10 years and I followed her to 4 different salons. This location however just got a new manager, Yvonne. First time to meet her and I was so unimpressed with how rude and un-accommodating. I had made an appointment at 1:00 earlier and about an hour before, I called and changed it to 1:30. When I arrived, I was greeted by the new manager. I told her I have an appointment and when she checked, she told me that Yvette was double booked and I’ll have to wait. This is not a problem, I explained, but when I tried to understand what happened and the reaction I received escalated quickly, I tried to shake her hand, she refused and told me not to force her to do things. I’ve been insulted in the past, but over something like this and by a new manger who should be building relationships in a new store, I was quite taken aback. I will continue to come because of Yvette but I’ll certainly avoid talking to this new manger."

"Best cut I have ever had. I definitely miss this place. Latisha cut my hair and she was a real gem. I was interning in SF for the summer and was staying in Walnut Creek. My hair is not the most easiest to cut, but she understood what I wanted and gave an amazing cut. She even wrote down things about the cut - like 3.5 blade on the front etc, So that I could use it the next time around. Good communication is useful but good cutting skills are precious. Apparently I realized I'm not the only one who likes her as I saw people specifically ask for her and wait or make an appointment. I also tried the Supercuts in Walnut Creek and it was not good. You realize how bad the barber situation is when you goto New York and it makes you write a long awaited review in the middle of the night XD."

"Kristi gave me one of the best haircuts of my life! Really friendly and positive, she recommended a new cut for me and it turned out great! Hot towel and wash, I am extremely pleased with this establishment. Great service!"