Smile Time Dental

"Be super careful this office will wrip you off any way they can. Disgustingly unprofessional. Never going back again. The md had nice matters that is about all this office has to offer."

"They never have availability online. What’s the point in having online booking when no one can even use it? Also, one of the Dentist’s wouldn’t do my work because I was too panicked for her. I only had mild anxiety and I told her I’d be fine after a little bit. She even told me I’d be able to take breaks if needed but the first and only time I did, she didn’t seem like she wanted me to. Told me I needed to get some Ativan and come back. Sorry but I can’t take Ativan and I KNOW my body would’ve been fine after a few minutes. Was VERY upset that she told me to come back when I was already nervous to come that time. Going to see if I can go to another location that will listen when I say I’m fine! If I get my treatment I’ll update."

"I love this dentist after my first visit. Everyone is so friendly and they are very professional. You can tell the dentist knows what she is doing."

"GHOSTED BY THE OFFICE . 4 months in and still in pain My mom came here to get a bridge. Next day after putting her bridge, she started experiencing pain. The dentist told her to wait a week, then put her on strong pain medication. Pain remained. After being seen, she was told she needed a root canal underneath the bridge. This went on for 3 months before they made this determination. This was very upsetting as the dentist should have made that call prior to putting on the bridge. After multiple calls back and forth between offices, I was assigned a supervisor named Inna Priymak. She referred my mom over to RC DENTAL for a root canal. The specialist at the new place did not ask many questions and was quick to perform the root canal. There was no cold test done prior to performing this surgery. After the root canal the pain remained. We called the specialist back and he put my mom on more medication saying it may be swelling after root canal causing this pain. After a month of struggling with pain, doctor offered to see her. He told her that he had thought that the pain may be on another tooth but went by the referral. It was very upsetting to learn that he had performed a root canal on the wrong tooth. I called Inna Priymak back and told her the situation. I had mentioned to her that the referral was not for the tooth in pain. She was very empathetic and said "they should have inspected the area prior to root canal. This shouldn't have happened. You know what, if there it's any charges for the 2nd root canal, we will reimburse you" From that day, Inna completely ghosted us, stopped answering any of our calls. Someone named Kayla called from the Rocklin office. She was clueless as to what has happened up to this time. She introduced herself as the office manager and started saying things like "Inna would not have said that" "Inna isn't suppose to handle this". She lacked empathy for what has happened and did not show any concern for the fact that my mom was in pain for months since the bridge. She was very defensive. I requested that she go back and listen to their call recordings between Inna and I. KAYLA said she will do that and will call me back the same day. L It has been 7 days and I have heard nothing from the office My mom now has a bridge with holes in the from the root canal and a tooth still in pain. This office completely ignored us when they messed up."

"Was my 3 year old daughters first time at the dentist. Wasn’t a fan as I feared. Brenda though was very patient with her, and helped make her feel comfortable. All the staff their was very friendly, and made effort to make the children feel safe and welcomed."