Bear Creek Bicycle

"I visited to inquire about fixing up an older bicycle. I was told that considering the bike’s condition, it would be a better investment to buy a new one. I believe this was an honest assessment, but I like the bike and wanted to give it a shot. I decided to perform the work myself and came back the following week to purchase new tires. The owner’s demeanor was dismissive and it felt as if the clarifying questions I asked annoyed him. I got the impression he felt I was being high maintenance and not spending the kind of money that was worth his time. I decided on the Maxxis brand tire in a 29×2.25 inch as that was the tire on comparable bikes in the store, and the one I thought would fit my frame. They only had the 2.4 inch in stock and a narrower tire in a different cheaper brand. He said he could get the 2.25 inch in a few days. I decided to go a different direction when I realized I would need to replace the wheels as well. I politely asked if a refund was possible as they were unused and hadn’t left the store. I also offered to pay for shipping to the supplier. He refused and reacted very poorly saying, “These tires are yours” and “I went out of my way to order these for you and answer all of your questions.” If it was a specific part for my bike I would understand, but being that they were universal-fit tires fitted on many of the bikes for sale in the store I didn’t think it would be such a “ridiculous” request. After reading reviews online, I expected more of a neighborly feeling place where I could come in and ask a couple of basic questions. I’m sure this is a fine bike shop if you’re looking to buy a new bike. If you are looking to fix up a bike on a budget and receive good customer service.. go elsewhere."

"From square one of getting my dream wheel-set, all the way to getting them finished last minute to make the shuttle. John was there for me!"

"I purchased my first road bike from here years ago when I was a teenager and they were really helpful getting it sized right and making sure I knew how to properly care for my new bike. Now, I’ll be moving across the country and will be flying with my bike. I called up this shop to ask for recommendations of how to safely fly with my bike. The staff was really helpful and provided me with packing instructions and even offered a box to pack my bike into free of charge. Highly recommend this shop!"

"This is the only bike shop i will go to in Southern Oregon. The owner truly cares about riding and taking care of the community and is very generous with his time to explain details of bike maintenance and give good trail info. The work is always expertly completed for a very fair price. Please support this great human and great shop during this difficult time for all small businesses."

"Despite seeing a few negative reviews, I decided to give this LBS a try and am glad I did. During my visit on May 22nd, 2020, I found the shop to be reasonably stocked with good products at fair prices. I was there to pick up a helmet for my son, and was surprised/glad to find they had a Fox Dropframe Pro helmet in his size. Both of the guys working there were helpful and friendly, and during my time there, I observed them offering friendly service to multiple customers, including "non bike" people who sometimes find bike shops intimidating. I say this shop is good to go!"