Essentiels Spa Et Beaute

"BEWARE OF ESSENTIALS SALON! I went in for a simple color and my hair is ruined! I sent pictures of my hair to Sharon (manager) with my complaint, less than 10 minutes later, the stylist who did this horrible color, called me, berating and blaming me for her sloppiness! I couldn't get a word in, I hung up on her (I was at work to begin with) In typical narcissist fashion, she blamed me, said I moved too much, I ask to walk to Ulta [yea, she did] all of this in a condescending tone, not at all concerned about why I was unhappy, she was mad that "I told on her". Charli was super messy with the root smudge, she dripped it on my highlighted hair, so I have stripes and cheetah spots ALL THROUGHOUT MY HAIR!! She dried and styled my hair, she HAD TO SEE WHAT SHE DID TO MY HAIR BUT DIDN'T CARE. it was styled and I didn't notice it at first. When i washed it the next day, I was shook. I messaged Sharon, she said it can be fixed so she got me in with another stylist to fix it, I wasn't letting Charlee near my hair again. Thursday, I saw Kathryn (super sweet and really concerned about the condition of my hair) she was astonished and appalled that a person at Essentials did such a awful color job. She tried to blend my roots with a root shadow and said my longer blonde strands that had the dark drips (spots and stripes) were too unhealthy to put bleach on! I'm just stuck with it. I called another salon and they said color corrections start at $300 an hour. I was contacted by DeeDee (the owner at Essentials) and was told I couldn't get a refund from Essentials because the stylists are "Independent contractors" I'll post her exact message here[ Hi Melissa! We're so sorry you are still unhappy with your hair. We have done the best we can to fix it for you and make you happy. Unfortunately per California employment law, we cannot do anything to control an independent contractor's money. You are free to reach out yourself and request a refund if that is what you want. Beyond that, please let us know if there is anything else we can do to assist you and again we apologize for your experience. - Dee Dee] I'm out $170 and it's gonna cost big bucks to fix! I had 2 brain surgeries in this past year, I fought like hell to keep my hair, just to have it ruined by someone could care less and a Salon owner who obviously doesn't care either! You better think twice about this salon if you value your hair and appearance because they sure don't! ****update, Charli refunded my money and offered to fix my hair. I went to Lilly and had it fixed as best she could. I wore wigs and hair pieces for a month, i can finally wear my hair down! Thanks Lilly bug....♡ ** Charli called and left me a horrible voice mail because of this review... Y'all seriously beware ;("

"The stylists quote u 1 price then u come in they do a different price. They also tell u they can do a color if u show them and then don't do it. Just BE HONEST IF U CANT DO A COLOR OR STYLE. AND IF YOUR GONNA QUOTE SAY YOUR STARTING PRICES ARE...... NOT QUOTE U 1 PRICE AND THEY CHARGE ANOTHER."

"I want to start this out by saying the dating staff here is amazing and have been here a lot. I booked a wash and style with Shawna almost a week ago. She was 30-40 minutes late to get me. She washed my hair and told me she was charging me $75. I said okay. We get back to her station she leaves for about 5 minutes. She comes back and is ranting and raving she doesn’t have time to do my hair. I had immediate plans and she said she would rough dry it. I walked out after 20-30 minutes in the chair with wet hair and clothes. I walked out on my own because she took off again. So I was with her 20-30 minutes, I left with wet hair, and she was nowhere to be found. She acted bizarre and erratic the whole thing. I’ll attach a picture of what my hair looked like after."

"I received a spa package for my birthday so I made a appt for today and I absolutely loved it all. Shout out to Jared for my message and I definitely recommend Connie for a facial. She’s amazing. Their lunch set up was cute and overall I enjoyed and definitely will be going back for another facial…."