Santa Barbara Pizza & Chicken

"I ordered pizza, chicken and wedges on Christmas Eve. Spent $76 on food alone. Took an hour and 45 minutes to be delivered. I was completely understanding. Tipped $24 to the driver as it was Christmas Eve and they made it happen. I called back tonight and they said our address is not in their delivery area. They refused to deliver and the hung up on me. I tried calling back thinking it was an accident and they wouldn’t answer the phone. The lady “general manager” was rude and I just don’t understand why it had to be that way. We had no problem waiting nearly 2 hours and then still tipped very well. The house is 4 miles from their location. Very disappointed!!"

"Nice and friendly environment. Staff showed great customer service . Heather was very informative and attentive w our order. Food was excellent everyone in the family was satisfied and pleased w the great food this location offers. Highly recommend :)"

"Placed an order online. Shortly after I get a call saying they can’t place that because they don’t make the pizzas I ordered after 3pm and they don’t deliver (which online it offers delivery for $4 and didn’t specify cut off times for personal pizzas). I asked if they could cancel the order then and if my account was already charged and the lady said no, that it’s voided and funds will be reimbursed soon (so my account actually was charged). Customer service was extremely unprofessional as she acted like I was inconveniencing her when I paid for something I didn’t even get? 30mins go by and my account is still charged, so I call back and all the manager had to say was “well I voided it so the funds should be there, I have a slip to prove it”. Doesn’t change the fact that your still have my money. Asked her to send me a picture of the slip to send to my bank because now I have to call them to void it, and she send me a picture of half the slip. Had to ask for a picture of the full ticket and she’s making me wait. It’s been a little over a hour dealing with this whole thing, all for pizza I’m not even going to be eating. First time ordering from them and it will definitely be my last. Extremely disappointed."

"Awesome pizza when it's good! What I mean is that last few times we've ordered we felt as though quality and consistency wasn't the same. We love the pizza but deliveries were colder than they should've been."

"Continues to the best pizza option in East Bakersfield! The workers are always friendly when I place an order over the phone or get my pizzas delivered. I was also impressed to see their wait times are improving. Dangerously delicious!"