CVS

"My experience tells me CVS is the most EXPENSIVE chain pharmacy/over-the-counter (OTC) med store that I have shopped at in Napa. Walmart is the CHEAPEST priced pharmacy/OTC med store. However, CVS' high level of customer service & parking convenience is far superior in comparison to Walmart. But, CVS has a very good Rewards Program that offers members special pricing discounts on occasions. Walmart DOESN'T have a rewards program, AT ALL. So, this is how I decide when to buy at CVS & Walmart. After many bad experiences buying my prescription medications from Walmart, I decided to purchase 100% of my prescription meds from CVS. With my drug insurance, I found the prices were closely similar & CVS' pharmacy offered superior/reliable customer service than Walmart. When I need OTC meds, if I can buy this item equally or even slightly higher than Walmart, by using CVS' Rewards dollars or discount offers, I WILL buy my OTC med at CVS. If I have NO Rewards dollars/discount offers from CVS available to me, I WILL NOT buy my OTC med at CVS. Instead, I will buy my OTC med at Walmart. CVS' Rewards Program is the SINGLE FACTOR that makes buying OTC meds from CVS competitive with Walmart's daily low price. In summary, CVS' pharmacy offers reliable & superior customer service than Walmart. So look to see if CVS pharmacy will work for you. Also, join CVS' Rewards Program & use it to offset CVS high OTC meds. If you CAN'T buy CVS OTC meds at a DISCOUNTED price, go directly to Walmart & purchase your OTC meds from Walmart."

"I went to the pharmacy at CVS because I was in a lot of pain and today being Sunday I could not reach my doctor. The lady pharmacist took me to the isle and showed me the best over the counter remedy for my issue. She was kind and helpful. In a time of fast, and non connection service, I was impressed by her kindness and willingness to help! CVS is my to go to store for medical needs and other in home care items. Thank you!"

"Lazy pharmacy tech refused to check how much my medication would cost with my new insurance over the phone. Says it's easier for her if she has the card infront of her so I have to come in person. We'll that's fine but the reason I want to know the price is so I can determine if I can even afford the prescription right now. Why would I waste time and gas money for a potentially fruitless visit?"

"One of the worst experiences I've had at any CVS store or just store in general. Please avoid coming here if you can. I would give this store a 0 if I could. My sisters and I stopped here quickly for a snack but left immediately after realizing that we were being followed not by one but two employees. Please keep in mind that my sisters and I were the only non-white people at this store. Other customers (white) in the store were not being bothered by any staff at all. After we had walked out we were followed by one of the employees. Most uncomfortable and disgusting experience I've had here. We will never visit this store again."

"I'm glad I wasn't in urgent need of the pain medication prescription I stopped in to fill. On my original visit around noon I was told that I'd be texted in around an hour or two when my prescription was ready. By the next morning I hadn't been called so I called the pharmacy and got an automated answer keyed to my telephone number that my prescription was ready for pickup. So, obviously they had my correct number, but had failed to call me. Strike One. I should have called earlier to check. Ball One. I went to the pharmacy and was third in line (Not too bad I said to myself) and only waited about 5 minutes before I could approach the pick up counter. At that point the pharmacist told me it would be just a minute. I then got to stand there and watch her open and label a large number of pill bottles ( As it turns out 16 bottles ) for what she called a large order. At that point I had to remind myself that I wasn't currently in any pain and that this was just an annoying example of poor customer service. Perhaps a staffing issue? Strike Two After a slight delay due to a computer connection problem, I had my prescription in hand and was able to leave. Good news: pain meds don't cost much these days. Long story short, I guess I'll just leave the count at Ball 1 and Strike 2. I didn't blow up at the pharmacist(tech?) because it's obvious the it wouldn't solve a systemic problem at this pharmacy. I just won't be going back."