Walgreens

"Although Kaizer messed up and sent my infants prescription to SACRAMENTO, instead of Napa, their team stayed after hours to ensure she got what she needed. A warm moment that deserves recognition."

"I’m home, really sick with Covid so placed an order online for delivery. I left room for substitutions with each item because I know what a hassle that can be if you don’t. Two of the items I needed most in my order were deleted. Even though they were listed as available in the app, I received a message saying they were not. I tried calling my delivery person, I tried calling the store, I tried calling the corporate number and I tried the chat function. I could not make any contact. Then when the delivery person arrived they wanted my ID for the 12 ounce bottle of NyQuil that I bought. I’m 63 years old - pretty sure anyone with eyes could tell I’m over 21. Then he wanted me to sign the screen on his phone for the item. I kept trying to explain that I have Covid and he shouldn’t be anywhere near me but the delivery person didn’t speak English. What a really fun experience this has been! Horrible customer service! Definitely will not be using Walgreens again!! *** Note - I ended up ordering the rest of what I needed from CVS through Instacart. They actually check with you when they have to make substitutions so nothing gets left out of your order. I will always use them in the future."

"What happened with people waiting in line like everyone else. I'm in line waiting a people think they can just line jump and it's okay. Staff allows this to happen without a word. Telling the few that complain about it that it's okay, really quick, I'm sorry. If you're sorry don't allow it, ask everyone to get in line when brought up. This is not okay. Other people were also waiting. Or if you have already talked to a pharmacist please wait for them to actually call your name like a normal person."

"Horrible customer service and communication. My son, who has leukemia, needed a medicine for his treatment and two days later when we went to get it they did not have it in stock. I went during the day to pick it up and the lady told me it would be ready in 15 mins so I sent my husband later that night to get it and they ended up telling him they have been out of stock. My son was suppose to have this medicine that day. Why for the life of me would they not have told me this when I went during the day is beyond me. Her excuse when I asked for it was it was not filled because they were short staffed. Unacceptable and very unfortunate that people who work in this type of industry lack the compassion of others. I will now be transferring my business to another pharmacy."

"Avoid if at all possible. I unfortunately am someone who depends on quite a few prescriptions, and I am constantly behind and having to jump through hoops and harsh harass the pharmacy just for them to fill my prescription a week late. I understand they have been understaffed but when I prescription is sent on Tuesday and I see no movement on Thursday and they tell me in person it will be done on Saturday. I return the following Tuesday to the prescription being out of stock, mind you if everyone wasn't passing the buck this had over a week to be ordered. The pharmacist can't tell me when they expect to have it ready, this is something I take daily and an currently out with no signs of when I'm have access to it again. When leaving I asked if I should be worried about the other two prescriptions they are working on and she responded with "I have no idea" mind you one of them is an antibiotic I cannot miss a dose. I so wish there was a better way to do this other then having to be at the pharmacy everyday just to be sent home empty handed. It's a full time job."