Valvoline Instant Oil Change

"When I went in for an oil change, my car sounded fine. They did their thing, changed my oil, checked everything else on my car. When it was time for me to leave, I drove 3 feet out of their bay and my car sounded making a terrible grinding sound. All they had to say about it was “you should get your brakes checked out”. I assured them that I had just gotten my brakes changed so that wasn’t the issue. I parked in their parking lot and inspected my car and lo and behold - a mangled, Stanley screwdriver fell out of my front passenger wheel well. When I showed it to them, they claimed it couldn’t have been them because they “only use craftsman tools” and proceeded to try and push the blame onto me. I ended up taking my car to the NAPA next door (they are well acquainted with each other) and the mechanic there said that there was no doubt the damages done to my car were Valvoline’s fault. When I brought this info to them (it was a different crew working) they told me they’d issue a refund to my card. When I brought my card back, the original crew that screwed up to begin with was working, and they refused to do any business with me at all. I want my refund."

"Car ran out of oil before the recommend 3,000 change. Didn't feel comfortable to come back, went to competitior and car feels much better and smooth. Not coming back."

"Don't go here. I was pushed into replacing an air filter I'm pretty sure didn't really need . He showed me a dirty air filter which he claimed was mine but it looked like a model of a dirty air filter as it it looked fake and the debris in there was unrealistic. I feel this model was made to show customers in order to make more money"

"This is a one star review pending their resolution of an oil leak due to improperly tightening both my drain plug and oil filter during a routine oil change. The issue was caught and rectified by another mechanic working a separate job on my car a few days after having my oil changed at this Valvoline. The manager at this Valvoline was quick to push potential blame and suspicion on this other mechanic for even looking at my engine bay while working on aligning my car which obviously involves inspecting my suspension components, some of which attach to components in my engine bay. It would be difficult for a good mechanic to miss an obvious oil leak. I go to Valvoline with the trust that they do the job right so had I not scheduled more maintenance work on my car I would have been on a long road trip next week actively and unknowingly leaking oil which would have led to major issues. I look forward to amending this review to a more representative rating once the manager here and his area manager commit to a refund for my botched service."

"I've been to this location many times. The guys are friendly and the work is fine, but the last time I was there they left greasy fingerprints in several places on my van. At the next place I stopped, I noticed the prints on my door, so I drove back to the oil change place and asked the guy to wipe off the fingerprints on my door. He did and apologized, but I noticed the other fingerprints when I got home. They can and should do better than this. Update: The "Response from the owner" said they would "further address my concerns" if I sent them the info they requested. I did, and then I was told via email that "corporate will be in touch within 24 hours." That never happened. I can only conclude that their customer service efforts are limited to acting like they care by responding to public criticism, while not actually doing anything."